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Upcoming Webinars
Virtual Digital Assistants: The Key to Customer Service Automation for CSPs
Date: 3/6/2019 1:00PM New York / 6:00PM London
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Consumers dread contacting customer service. They like self service, but only if it actually works. Consumers want more control, more convenience, and they want you to know more about who they are and why they have an issue with you. All of this is especially true of the relationship between consumers and their CSPs. AI-driven virtual digital assistants (VDAs) are beginning to address these challenges for CSPs and also provide cost reductions in the form of human-resource savings. This webinar will examine market drivers and barriers, and the use-case details, including Tractica predictions and forecasts, for customer service-focused VDAs for CSPs.

Global Seamless Iot Connectivity: The Why, the What and the How
Date: 3/12/2019 10:00 a.m New York / 3:00 p.m London
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As digital transformation permeates the industry, there is a strong demand for a global connectivity solution. Connected products demand changes in business processes. A combination of solutions satisfy the requirement, and need to be explored.

In this webinar, we will first look at key challenges related to connectivity that enterprises face as they embark on their digital transformation on a global scale. We will then discuss the current solutions that have been tried. In the end, some new approaches such as eSIM will be presented.

Topics that will be addressed in this webinar include:

  • Key Enterprise requirements for global IoT connectivity
  • Current approaches to address these requirements
  • What these approaches lack
  • Analysis of new and upcoming solutions
  • Role of 5G in global IoT connectivity

Routing Requirements for the New Provider Edge
Date: 3/13/2019 11:00 am New York / 4:00 pm London
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Cloud-based applications and increasing traffic at the provider edge are driving major network changes that will require a significant investment from service providers, including:

  • Demand from customers for higher speed connections as cloud and SaaS applications drive more traffic across the network.
  • Architectural changes driven by evolving mobile networks starting with today’s additions of Crosshaul, C-RAN and NFV and continuing with significant 5G investments, such as distributed small cells.
  • New service opportunities from edge computing with standards like MEC and extending to network slicing for IoT, video at the edge and connected cars.

These trends are dramatically changing the volume and nature of traffic on provider networks and creating a new mandate to route traffic as close to the edge as possible.

This webinar will examine these trends and how provider networks will have to evolve to accommodate them. Key questions the webinar will address, include: Should providers continue to invest in legacy routers? Is routing suited to NFV? How can routers be virtualized to meet the changing traffic patterns, economic realities and needed scale of the new provider edge?

The Changing Economics of Service Provider DDoS Scrubbing Services
Date: 3/14/2019 12:00 p.m. New York / 5:00 p.m. London
A10 Networks
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Most enterprises don't have the resources or expertise to build and operate their own DDoS defenses. As a result, the door is wide open for communications service providers (CSPs) of all sizes to step up to fill this critical gap for business subscribers. This is because CSPs are already in the direct path of clean and dirty traffic, and are optimally positioned to deal with DDoS attacks instead of simply routing the traffic to an off-net third-party Cloud DDoS scrubbing service.

However, many CSPs are reluctant to build and operate scrubbing services due to large initial capex outlays and the complexity of operating DDoS defense products from legacy vendors. What is needed are modern approaches powered by machine learning that automates defenses and supports broad tenant scale in small form factors that positively change the economics of CSP-delivered DDoS scrubbing services.

Join this webinar and you will learn:

  • How to build profitable SP-delivered DDoS scrubbing services
  • Why your legacy DDoS defense for infrastructure protection won't work for subscriber protection
  • Why offering differentiated services is critical to match your subscribers' risk profiles and budgets
  • How to apply zero-touch automation for faster response, defense in depth coverage and enabling low operating costs

The Role of Sports in the Future of Communications
Date: 3/19/2019 10:00 a.m New York / 3:00 p.m London
Amdocs and Ovum
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As 5G momentum builds, network operators continue to have to test, prove and demonstrate evolving 5G use cases and capabilities. Meanwhile the complexity of existing networks, and technologies, as well as the complexity of the potential commercial models, make prioritizing 5G investment and integration difficult.

Unique research undertaken by Ovum, in partnership with Amdocs, reveals that, from among a multitude of potential 5G use cases, sports, and more specifically, large-scale sports and esports events, is one of the most compelling 5G use cases for operators today, heavily influencing their nationwide 5G strategies.

Beyond offering the perfect stage for demonstrating 5G network capabilities across design, performance and quality of experience to a global audience, operators also see their involvement with large sports events in the 5G era as providing them with the opportunity to take on a variety of roles beyond the role of the connectivity provider.

Join Ed Barton, Ovum’s Chief Analyst for Entertainment, and Amdocs’ Tomer Gingold and Yogen Patel to learn more about the attractive proposition sports and esports events provide for 5G tests and launches. Understand:

  • how operators are evolving their networks in terms of 5G rollout timelines and network design;
  • when and where they are focusing their 5G trials, and;
  • what they see as their top commercial opportunities and challenges.
Securing 5G Networks: Service Provider Perspectives
Date: 3/19/2019 11:00 a.m. New York / 4:00 p.m London
F5, Fortinet, Netnumber, Palo Alto Networks
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The push to commercialize 5G networks is also sharpening the focus on the need to reconsider the security measures that service providers have implemented in their existing mobile networks. And coming to terms with these new requirements is not a trivial feat given how 5G expands service delivery models, introduces a new core reference architecture and even new control plan protocols.

To gain detailed insight on how service providers plan to secure 5G networks, Heavy Reading in collaboration with research partners F5 Networks, Fortinet, NetNumber and Palo Alto Networks launched a comprehensive survey designed to provide a detailed perspective of service provider strategies.

The survey, which attracted input from more than 100 service provider respondents, addressed a broad spectrum of security-related topics including, security service implementation priorities, preferred core architecture, opex and capex implications, as well the value of advanced capabilities that leverage artificial intelligence, control plane interworking and content inspection.

This webinar, moderated by Heavy Reading research lead Jim Hodges with subject matter experts from F5 Networks, Fortinet, NetNumber and Palo Alto Networks, will provide a grounded view of the strategies, timeline and concerns that will ultimately determine the steps service providers will take to secure their 5G networks.

The Global State of 5G – The Post-MWC Update
Date: 3/20/2019 12:00 p.m. New York / 5:00 p.m. London
Viavi Solutions
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In this webinar, Heavy Reading Principal Analyst Gabriel Brown, together with invited guest speakers, will review the status of 5G activity worldwide. Drawing on observations from this years’ Mobile World Congress (MWC), they will discuss timelines for commercial launch of 5G and the critical steps needed to scale the technology to the mass market. In terms of services, they will review the latest thinking on advanced 5G use cases.

Delivering Services over a Distributed Access Architecture
Date: 3/21/2019 11:00 a.m. New York / 4:00 p.m London
SCTE Ciena, Viavi Solutions
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Following years of tech trials and pilot deployments, cable operators are starting to deploy distributed access architecture (DAA) techniques for moving legacy headend functions to the access network and expanding the capacity of that network for new, more advanced services. In this session, cable technologists will discuss their latest Remote PHY, Remote MAC/PHY and related moves; the new services they plan to deliver with DAA; and the challenges they must overcome to make DAA a reality.

Securing & Enabling Real-Time Communications on a Public Cloud
Date: 3/26/2019 11:00 a.m. New York / 4:00 p.m. London
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The market for public cloud keeps expanding rapidly, and running application workloads on a public cloud has become commonly accepted. However, when it comes to real-time communication (RTC) workloads on a public cloud, it is still early in the adoption cycle.

If you are a provider of real-time communications (e.g., VoIP, unified communications, call centers or SIP trunking), when it comes to deploying on a public cloud, you want to know it is secure, reliable, has global reach, delivers predictable quality of service (QoS) and will be more efficient and cost-effective than hosting these services in your own private cloud.

If you are a consumer of real-time communications, you need to be confident the service you purchase is secure, is delivered reliably, at the scale you need possibly across multiple sites or geographic regions and with the QoS you demand.

This webinar will address the following questions:

  • What makes deploying real-time communication workloads on a public cloud different from other applications?
  • What benefits and opportunities does the public cloud enable for RTC providers?
  • What is needed to meet the requirements of both providers and consumers of RTC on a public cloud?
  • What does the future hold for RTC on a public cloud?

Making the Most of a Limited Resource: How to Use Spectrum More Efficiently in the Era of 5G
Date: 3/27/2019 11:00 a.m. New York / 4:00 p.m London
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The finite resource of radio spectrum is vital for mobile network performance and customer experience. Using this precious resource more efficiently has always been a key objective for mobile network operators (MNOs). Spectrum efficiency is not just a question of mobile standards, even though each new generation is more spectrally efficient than the previous one. This is why the efficiency discussion today goes beyond 5G New Radio (NR) and the 5G promise for optimal use of network resources.

Join Dr. Konstantinos Stavropoulos, solution marketing manager at EXFO, and Gabriel Brown, principal analyst at Heavy Reading, for an insightful discussion on a hot mobile industry topic. In this webinar, you will learn:

  • Which factors affect spectrum use, and why spectrum efficiency remains a challenge for mobile networks, including 5G
  • How spectrum efficiency should be defined
  • Ways to make the best use of spectrum in the era of 5G
  • Lessons from leading MNOs on improving spectrum efficiency

Maintaining an HFC Network
Date: 4/18/2019 11:00 a.m. New York / 4:00 p.m London
SCTE Ciena, Viavi Solutions
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While industry technologists love to expound on their plans to upgrade and expand the cable HFC network to deliver new services, it’s at least as critical to monitor, manage and maintain the network to deliver existing services. And such maintenance work will only become more important as the HFC network becomes more complex and sophisticated. In this session, we’ll look at the key maintenance functions of network testing, measurement, fiber connectorization and cleaning.

The Impact of Full Duplex DOCSIS on Cable Networks
Date: 5/16/2019 11:00 a.m. New York / 4:00 p.m London
SCTE, Red Hat
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Now that most larger North American MSOs are wrapping up their rollouts of DOCSIS 3.1, it’s time to prepare for rolling out the next DOCSIS spec – Full Duplex DOCSIS. But that’s easier said than done because Full Duplex requires operators to extend fiber much deeper into their access networks and eliminate all amplifiers. What kind of impact will Full Duplex have on the HFC network? How can operators cope? Our experts will tackle these issues and more.

Adopting Cloud Computing
Date: 6/20/2019 11:00 a.m. New York / 4:00 p.m London
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Like other network providers, cable operators are looking to leverage cloud computing to offer various hardware-based products as software-based services, including both residential and business services. Operators are taking this route to improve the customer experience, bring new services to market quicker, scale them easier and reduce costs, among other things. But getting started can seem daunting. In this session, we’ll explore how operators can begin putting cloud computing to work.

Bracing for the 5G Era
Date: 7/18/2019 11:00 a.m. New York / 4:00 p.m London
SCTE, Red Hat
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Seeking to stay ahead of aggressive rivals like AT&T, Verizon and T-Mobile, cable operators are busily upgrading their networks for multi-gigabit speeds, cloud-based IP video services and next-gen wireless services. But now, with the emergence of 5G technology, the big question is whether cablecos will be able to harness 5G to their advantage or find themselves fighting a rearguard action against it. In this session, we will tackle the opportunities and challenges that 5G presents for cable in an increasingly converged world and discuss how operators can make the most of it.

Deploying Next Generation Passive Optical Networks
Date: 8/15/2019 11:00 a.m. New York / 4:00 p.m London
SCTE, Corning, VIAVI Solutions
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After getting off to a late start, the cable industry is now advancing in the software-defined networking (SDN) and network functions virtualization (NFV) space, even leading the way in virtualizing its access networks. But, while cablecos are beginning to virtualize such key network functions and hardware as firewalls, routers, set-top boxes and even CMTS chasses, they still have some way to go. In this session, we'll look at where cable stands in its cloud journey, what it should virtualize next and which challenges must still be overcome.

Bringing HDR video to Life
Date: 9/19/2019 11:00 a.m. New York / 4:00 p.m London
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In their drive to sell more 4K TVs, consumer electronics makers are embracing HDR, or High Dynamic Range, a technique that expands the range of both color and contrast significantly on a TV set. This technology makes images appear to have more depth and richness. But it puts even more bandwidth and compression demands on pay-TV providers. How can cable operators meet those demands? In this session, we’ll look at what’s possible.

Automating the Cable Network
Date: 10/17/2019 11:00 a.m. New York / 4:00 p.m London
SCTE, Red Hat
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Like other network operators, cable providers are seeking to automate their networks for a variety of reasons, including simplifying network provisioning, scaling services more efficiently, gaining more insights into their customers and cutting operational costs. They are also looking to boost bandwidth utilization and service quality. But putting AI and automation to work is no easy task. In this session, we’ll focus on where the industry stands with automation now and how operators can make strides.

Securing the Cable Network
Date: 11/14/2019 11:00 a.m. New York / 4:00 p.m London
SCTE, Red Hat
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Wary of the increasing number of hacks into enterprise and consumer data networks, cable technologists are pursuing ways to protect their increasingly complex networks and their customers from cyber attacks. CableLabs, for instance, is developing a “Micronets” framework to safeguard the home network. In this session, experts from CableLabs and elsewhere will discuss what cable operators can do to keep the bad guys out.

Virtualizing the Cable Architecture
Date: 12/12/2019 11:00 a.m. New York / 4:00 p.m London
SCTE, Red Hat
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While DOCSIS may never die, it's not the only transmission technology in cable's arsenal anymore. With the industry's growing emphasis on Fiber Deep and FTTH rollouts, cable operators are increasingly turning to EPON, 10G EPON and other PON flavors to move bits over their fiber-rich networks. Where does the industry stand with PON now? What kinds of trials, pilots and rollouts are happening? How will NG-PON get deployed? In this session, our experts will assess PON's prospects in the DOCSIS world.

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