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May the Data Be With You: New Analytic Strategies Top Service Providers Use Now

As leaders deal with extensive data and complex services, the question emerges: How can they weave through all the analytics to create strategies customer experience, increase network efficiency, and guide critical decisions on investment, service introduction, and marketing?

February 13, 2024

1 Hr View

Date: Feb 13, 2024

Duration: 1 Hr

Join our webinar on February 13 at 11 a.m. ET as we review the results from a targeted survey of leading service providers in the United States, Canada, and the United Kingdom. Heavy Reading and Calix will dive into the survey’s insights to tell you about the strategies and challenges faced.  

In this webinar you will: 

  • Discover how analytics shapes decisions for increased network efficiency. 

  • Learn from examples where analytics made a substantial impact on efficiency and customer experience. 

  • Explore the obstacles faced in implementing and sustaining effective analytics programs. 


Sam Achuff, VP, Business Insights Services, Calix

Passionate Data Story Teller. Innovative, driven business executive with more than 20 years of experience building business units where people, data intelligence, processes and systems result in increased efficiency, revenue and customer retention.

Jim Hodges, Research Director, Heavy Reading

Jim leads research on the security impact of the virtualized cloud, in the fixed and mobile core and at the enterprise edge. Jim focuses on the impacts of cloud-based technologies such as 5G from a cyberthreat detection perspective, as well as the business opportunities associated with delivering security capabilities via a managed services model.

Jim previously worked at Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network standards.

He gained additional technical experience at Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation, and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.

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