Managed Services

NSN's Rajeev Suri: Carrier Capex & Customer Experience

In the first part of our interview with Nokia Networks CEO Rajeev Suri, he talked about the major restructuring process that is ongoing at the vendor joint venture and the company's R&D investment strategy. (See NSN's Rajeev Suri: Restructuring, Research & Resilience .)

In this second and final part of the interview, conducted with Suri and his head of marketing and corporate affairs, Barry French, the CEO talks about his expectations in terms of carrier customer capex trends, the state of the market, NSN's focus on customer experience management (CEM) and the prospects for back-office outsourcing by communications service providers (CSPs).

— Ray Le Maistre, International Managing Editor, Light Reading

Next page: The Carrier Capex Challenge

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