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Great Plains Communications CIO Katie Curtis explains how recent acquisitions have played a role in the process of upgrading the telco's OSS/BSS.
Katie Curtis, CIO of Great Plains Communications, joins the podcast to discuss the service provider's transformation of its operations and business support systems (OSS/BSS). Curtis oversees strategy for Great Plains Communications' applications including OSS/BSS.
Great Plains Communications is a 113 year-old service provider covering 13 states. The company delivers fiber services to residential, business and wholesale enterprise customers. Since 2016, Great Plains Communications has completed five acquisitions.
Curtis explains how these acquisitions have played a role in the process of upgrading the company's OSS/BSS. She also discusses how the transformation of operations has impacted customer experience.
Click on the caption button for a lightly edited transcript.
Here are a few topics we cover:
Background on Katie Curtis and her role at Great Plains Communications (04:06)
How acquisitions have impacted the company's process of upgrading its OSS/BSS (08:34)
Impact of the new OSS/BSS on Great Plains Communications' operations (09:47)
How the new OSS/BSS changes customer experience (12:06)
How acquisitions and the pandemic have impacted the service provider's operations (17:52)
Customers' main cybersecurity concerns (21:35)
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