Artificial intelligence will be baked into nearly every new software product and service by 2020, but the rush to claim AI integration today is causing confusion, according to a new report from analyst firm Gartner.
While virtually every company across industry verticals is busy today figuring out what AI can do for their business, the hype around it is causing many to jump the gun on building and marketing AI-based products, rather than truly understanding them and their value first, Gartner Inc. says, noting that AI didn't crack its top 100 search terms on gartner.com in January 2016 but was number seven by May 2017. (See Is IBM's Watson Overhyped & Soon to Be Outdone?)
That said, by 2020, the firm expects it to be a top five investment priority for more than 30% of CIOs.
The various forms of AI are attracting equal parts interest -- for their potential to automate processes, simplify complex tasks, improve security and more -- and fear over the potential to displace jobs or even lives. (See Will AI Create More Jobs Than It Destroys?)
As it relates to telecom and enterprise, the threats are a little less existential, and AI is seen as augmenting humans' work rather than displacing it. Gartner defines AI as the "systems that change behaviors without being explicitly programmed, based on data collected, usage analysis and other observations." It identifies three things that tech providers need to understand in order to move beyond the hype and make AI work for them:
— Sarah Thomas, , Director, Women in Comms