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News & Views Most Popular Why Cable Is Getting Real About NFV & SDN By Jeff Baumgartner, Senior Editor, Light Reading, 8/20/2018 Find out next month at Light Reading's annual NFV & Carrier SDN event in Denver. Post a Comment \| Read (0) T-Mobile to Play the Customer Care Card With Layer3 TV By Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018 New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd. Post a Comment \| Read (4 comments) Latest Comment: merry.a From the start, the Denver-based company has prided itself in providing white-glove,... T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move By Dan Jones, Mobile Editor, 8/15/2018 T-Mobile is trying to put a human voice to customer care with new 'Teams of Experts' for subscribers. Post a Comment \| Read (4 comments) Latest Comment: DanJones Right? I'm not sure there will be a simple answer coming... Advertisement Separating Blockchain Hype From Reality By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/13/2018 Depending on who you listen to, blockchain is either an over-hyped oddity or a milestone in legal and financial innovation comparable to double-entry bookkeeping. But how significant is the opportunity for communications service providers? Post a Comment \| Read (0) Eurobites: Dave & Friends Return to Virgin TV By Paul Rainford, Assistant Editor, Europe, 8/13/2018 Also in today's EMEA regional roundup: BSS and blockchain; Drillisch revenue up in H1; Swisscom caught speeding; on-demand video eats Europe. Post a Comment \| Read (0) Layoffs at Ericsson's iconectiv By Ray Le Maistre, Editor-in-Chief, 8/10/2018 Industry sources say Ericsson's iconectiv unit, formerly Telcordia Interconnection Solutions, has implemented staff cuts at its number portability team. Post a Comment \| Read (1 Comment) Latest Comment: James_B_Crawshaw Ericsson market cap per employee = $269,000 iconectiv valuation per Francisco... AT&T VP: Using AI to Hyper-Automate Processes By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/8/2018 With the use of microservices and AI, AT&T is looking to speed up and change the processes that will ultimately help it transform its network operations and become more efficient. Post a Comment \| Read (0) Advertisement Digital Twins: A New Tool in the Network Management Arsenal By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/6/2018 The concept of digital twins could be taken to a much higher level in areas like network planning and design, programmable networks and field service management. Post a Comment \| Read (1 Comment) Latest Comment: ChiefMar76368 Thinking around the digital twin concet in telecom is for the most part borrowed... Altice USA: 'Wait Till Next Year!' By Alan Breznick, Cable/Video Practice Leader, Light Reading, 8/3/2018 Fourth-biggest US MSO is laying the groundwork for a fresh wave of subscriber and revenue growth next year with FTTH buildout, uber set-top rollout, 1-Gig deployments and MVNO deal. Post a Comment \| Read (0) Spirent Making Big New Promises By Carol Wilson, Editor-at-large, 8/2/2018 Veteran test and measurement firm seeks more strategic role in service assurance, 5G rollouts and cybersecurity. Post a Comment \| Read (0) Amdocs Hits $1B Sales Mark in Q3, Names New CEO By The staff, Light Reading, 8/1/2018 OSS company hits revenue targets and says global business boss Shuky Sheffer will succeed Eli Gelman as CEO later this year. Post a Comment \| Read (0) Ericsson vs. Nokia: Who's Ahead in 5G Right Now? By Iain Morris, International Editor, 8/1/2018 Market reaction suggests Ericsson is now racing ahead of Nokia, but the contest between them is finely balanced. Post a Comment \| Read (2 comments) Latest Comment: kq4ym Supplying devices or 5G at the earliest date while penning contracts with 5G... Huawei Shrugs Off Challenges With Surge in H1 Profit By Iain Morris, International Editor, 7/31/2018 Chinese equipment vendor maintains rate of sales growth and boosts profitability despite an array of competitive and regulatory challenges. Post a Comment \| Read (0) Nokia Reels In $3.5B 5G Deal With T-Mobile US By Iain Morris, International Editor, 7/30/2018 Nokia's $3.5 billion 5G deal with T-Mobile US is the Finnish vendor's biggest 5G deal so far and proves the importance of its 'end-to-end' portfolio, says the company. Post a Comment \| Read (12 comments) Latest Comment: DanJones Ha! Verizon has a Swedish CEO and a Brit CFO! Sprint has a French CEO and an... OSS/BSS Market Poised to Resume Growth By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 7/27/2018 The OSS/BSS market is changing quickly thanks to the move to network virtualization and, more broadly, by the transformation of communications service providers into digital service providers. Post a Comment \| Read (0) Profits Crash at Nokia's Networks Biz By Iain Morris, International Editor, 7/26/2018 Margins at Finnish vendor's networks business are nearly wiped out as it continues to guide for an improvement in conditions in the second half. Post a Comment \| Read (1 Comment) Latest Comment: James_B_Crawshaw 2% revenue growth at constant currency for Nokia Software is encouraging. That... Eurobites: Amazon Prepares for Cloud Push in Cape Town By Paul Rainford, Assistant Editor, Europe, 7/25/2018 Also in today's EMEA regional roundup: Poland's Play upgrades with Ericsson; BT lab addresses PSTN switch-off; Germany plans cyber counter-punch. Post a Comment \| Read (0) NetScout Data to Power IBM CEM By Carol Wilson, Editor-at-large, 7/24/2018 Service assurance software company to provide continuous network data and analytics for smarter IBM analytics to CSPs. Post a Comment \| Read (0) VEON: When Transformation Goes Bad By Iain Morris, International Editor, 7/20/2018 Turmoil continues at one of the world's biggest emerging market operators with the announcement of further executive departures. Post a Comment \| Read (0) Digging Deeper Into Three UK's Transformation Program By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 7/20/2018 UK mobile operator Three UK is undergoing a revamp of its radio access network and supporting IT systems. Post a Comment \| Read (0) More Stories \| News & Views Archive News & Views Archive T-Mobile to Play the Customer Care Card With Layer3 TV By Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018 New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd. Post a Comment \| Read (4 comments) Latest Comment: merry.a From the start, the Denver-based company has prided itself in providing white-glove,... T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move By Dan Jones, Mobile Editor, 8/15/2018 T-Mobile is trying to put a human voice to customer care with new 'Teams of Experts' for subscribers. Post a Comment \| Read (4 comments) Latest Comment: DanJones Right? I'm not sure there will be a simple answer coming... More Stories \| News & Views Archive News & Views Archive Virtuapedia Indexes The Future of Virtualization Index project provides CSPs with a clear and concise set of benchmarks to measure their progress in the migration to virtualized networks using a series of surveys involving more than three dozen of the world's most important CSPs. Message Boards DanJones, 8/17/2018 11:18:17 AM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Re: Bucking the automation trend or spinning a yarn? Right? I'm not sure there will be a simple answer coming... James_B_Crawshaw, 8/16/2018 5:53:42 PM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Re: Bucking the automation trend or spinning a yarn? That's a really good question Dan and my limited googling has failed to get me any answer to average number of mobile subscibers per customer care agent. Any wisdom from the Light Reading community? merry.a, 8/16/2018 3:10:38 PM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Re: Customer september care printable calendar From the start, the Denver-based company has prided itself in providing white-glove, concierge-style customer service through all communications channels, down to the techs behind the wheels of its fleet of electric-powered... DanJones, 8/16/2018 1:50:42 PM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Re: Bucking the automation trend or spinning a yarn? They're not going to ditch AI, just the IVR fortress stuff. One interesting question, how many subscribers each will a team of experts cover? A moving number I suspect... Jeff Baumgartner, 8/16/2018 1:30:55 PM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Re: Customer care It seems that they are doing more than simply throwing bodies at the solution, but thowing more dedicated, capable and able bodies at it to address one of the issues you point out -- customers want to get their issue resolved... iainmorris, 8/16/2018 7:33:31 AM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Doubt this will last it's easier to justify these investments when you are outperforming rivals, and it's notable that T-Mobile has continued to grow its headcount while all three of its main competitors are making cuts, but I don't see this... James_B_Crawshaw, 8/16/2018 3:27:38 AM T-Mobile to Play the Customer Care Card With Layer3 TV Re: Customer care Do mobile subscribers want a dedicated team of 30 to 40 people for customer care? Are they going to send Christmas cards to each of them? People hate IVR but they also don't want to talk to customer care. They want no problems... James_B_Crawshaw, 8/16/2018 3:21:24 AM T-Mobile Bucks Automation Trend in Customer Service With Latest 'Un-carrier' Move Re: Bucking the automation trend or spinning a yarn? T-Mobile USA seemed to be pretty happy using AI to support customer care in Februrary. I doubt that has changed. http://www.tupl.com/2018/02/14/tupl-deploys-ai-technology-with-t-mobile-us/ James_B_Crawshaw, 8/13/2018 6:53:07 PM Layoffs at Ericsson's iconectiv Re: Valuation Ericsson market cap per employee = $269,000 iconectiv valuation per Francisco stake = $200m/16.7% = $1.2bn employees = 450 inconectiv value per employee = $2.67m Not the first place I'd expect layoffs. kq4ym, 8/13/2018 8:29:00 AM Ericsson vs. Nokia: Who's Ahead in 5G Right Now? Re: Re: Ericsson vs. Nokia: Who's Ahead in 5G Right Now? Supplying devices or 5G at the earliest date while penning contracts with 5G providers will most likely prove to be the actions likely to bring profits and continuing success in future years. It will be interesting... ChiefMar76368, 8/10/2018 10:21:54 AM Digital Twins: A New Tool in the Network Management Arsenal Re: Borrowed idea - but with potential Thinking around the digital twin concet in telecom is for the most part borrowed from industrial context, with the same intent: avoiding having to send a person into the field to diagnose a problem (see JCB's example). In... Atlantis-dude, 8/3/2018 1:23:03 PM NFV Is Down but Not Out Re: depends on what kind of technology team is built inhouse. If that handles development and support of nfunctions then 10x possible. bUt building such a team is tough and xpensive for telco. romaroma, 8/1/2018 1:22:09 PM Ericsson vs. Nokia: Who's Ahead in 5G Right Now? Re: Ericsson vs. Nokia: Who's Ahead in 5G Right Now? Huawei DanJones, 8/1/2018 12:22:43 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor-based financing helps send thousands of wireless licenses overseas. Ha! Verizon has a Swedish CEO and a Brit CFO! Sprint has a French CEO and an English CFO. Clifton K Morris, 7/31/2018 4:36:47 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Vendor-based financing helps send thousands of wireless licenses overseas. Dan is right. We should all congratulate T-Mobile, whom is over 60%-owned by the former European-government on winning the Vendor Financing award. After all, if it wasn't for Vendor Financing, T-Mobile wouldn't be... TV Monitor, 7/30/2018 9:52:52 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? DanJones T-Mobile has close to 190 Mhz of bandwidth available for 5G NR deployment between them and Sprint.(40 Mhz of 600 Mhz band + Sprint's 150 Mhz of 2.4 Ghz) This puts T-Mobile in a unique situation where T-Mobile... DanJones, 7/30/2018 5:02:50 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? That's about average download speed estimated so far, yeah, peak speeds (which mean very little) are 4.1-Gbit/s according to Legere. But I haven't even seen estimates of average mobile 5G speeds from AT&T or VZ yet, so there's... TV Monitor, 7/30/2018 4:58:05 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? Dan Jones It is obvious that T-Mobile is focusing on expanding coverage at the least cost, does not care about throughput. After all the bandwidth target goal of combined T-Mobile/Sprint is 533 mbits/s, which is less than... DanJones, 7/30/2018 3:04:03 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? Well they've signed with Nokia I guess! TV Monitor, 7/30/2018 2:49:01 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? DnaJones Nokia's mmwave 5G effort focuses on hotspot type access, not a broad coverage. By comparison, Samsung's mmwave 5G effort is positioned as a direct replacement of LTE and demands a much stronger commitment... DanJones, 7/30/2018 1:50:15 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? That's not what T-Mobile is saying, from their press release today: "As part of the agreement, Nokia will help build T-Mobile's nationwide 5G network with 600 MHz and 28 GHz millimeter wave 5G capabilities compliant with... TV Monitor, 7/30/2018 1:13:56 PM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? DanJones Obviously, this is for 600 mhz 5G NR rollout and not for 28 Ghz mmwave 5G, since Nokia is not the go-to vendor for 28 Ghz 5G. DanJones, 7/30/2018 11:59:29 AM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? I wonder if this means that T-Mobile has more insight into whether it will be allowed to bid on mmWave spectrum auctions in November? They definitely need more 28GHz etc. iainmorris, 7/30/2018 11:52:19 AM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Re: Vendor financing? That's a good question and one I didn't bring up when I spoke with them briefly earlier on today. The head honchos were actually asked about vendor financing on the recent earnings call, however. This is what CFO Kristian... DanJones, 7/30/2018 11:21:33 AM Nokia Reels In $3.5B 5G Deal With T-Mobile US Re: Vendor financing? I wonder if there's a vendor financing aspect to this? rotaquli, 7/28/2018 2:26:35 AM Nokia Tumbles on Weak Results, Insists Good 5G Times Lie Ahead Re: edu Noni is one of the better slots for the individuals. All the issues of the essaybox reviews have been superficial for the role of the man. The seed of the current ambit is regulated for the discussion for the humans... kq4ym, 7/27/2018 9:33:35 AM Telecom Jargonosaurus Part 1: Repeat Offenders Re: Re: Here's another one I sometimes wonder where this tendency to add lots of adjectives and make up new noun words may come from. Maybe it's the news writers, especially in television news where every attempt is make to keep viewers glued to the... James_B_Crawshaw, 7/26/2018 3:03:16 PM Profits Crash at Nokia's Networks Biz Re: Nokia Software 2% revenue growth at constant currency for Nokia Software is encouraging. That is a turnaround from a 3% organic decline in 1Q18 (adjusting for Comptel acquisition) and compares with a 12% decline for Ericsson Digital Services... More Message Boards		Security Now Foreshadow-NG Vulnerability Sets Tech Giants Scrambling Larry Loeb, Author, 8/20/2018 Foreshadow vulnerabilities expose processors and even the cloud to penetration. (0) Congressional Campaign Websites Vulnerable to Attack, Say Researchers Jeffrey Burt, Editor & Journalist, 8/17/2018 Researchers presented a study at DEF CON that showed that a third of ... (1 Comment) GO TO Security Now Broadband World News GigaMonster Bets Big on MDU Broadband Jeff Baumgartner, Senior Editor, Light Reading, 8/20/2018 Apartment-focused broadband provider will use fresh $45 million in new funds for ... (0) Managed Security Forges Trusted Advisor Relationship Alison Diana, Editor, Broadband World News, 8/17/2018 By combining physical and virtual security of software and Internet of Things ... (0) GO TO BROADBAND WORLD NEWS Telecom Innovators Video Showcase Versa's CEO, Kelly Ahuja: Securing & Software-Defining ... How Lumina Is Redefining SDN Aryaka's Gary Sevounts: Advantages to Consuming SD-WAN ... Calix's Shane Eleniak: How Data Analytics & Software ... MobiledgeX's Jason Hoffman: State of the Edge Cisco's Yvette Kanouff: How We Get Real Results From ... The 5G Connectivity Challenge Network Intelligence & Automation in Mergers & Migrations Why Telcos Need an Elastic Services Platform Why Hardware Still Matters in the SDN Era Why Is Autonomous Operations Key to Your Network Evolution? Ribbon's Kevin Riley Talks New Company Brand, Latest ... The Cumulus Networks Success Story CloudPassage Ensuring Next-Level Container Security EXFO: Next-Level Assurance Solutions & Automation EXFO: Automate or Stagnate RAD Shares Insights on Latest Developments in vCPE & ... 100GbE in Action & More at MEF17 ADLINK Talks About OCP & Next Generation Telecom ... LINX Talks Open Networking & OcNOS Nominum & Security for Small to Midsized Businesses C-V2X Is Getting Ready for Commercialization With ... Ixia Launches World’s First 400GE Testing Solutions Xilinx Zynq UltraScale+ RFSoCs Integrate the RF Signal Chain Pluribus: SDN & Beyond Cloud, Security, AI & IoT Are Driving the Need for ... Masergy's NFV Journey Mavenir on RCS Cloud Platform & Multi-ID Keep Connected IoT Devices Under Control With Allot Metaswitch: Defining the Cloud Native Core Accelerating IP/Optical Network Visibility & Control Making 5G NR a Reality With Qualcomm Act on Your Intelligence With Amdocs aia! Making 5G New Radio (NR) a Reality Accelerating C-V2X Toward 5G for Autonomous Driving Dan Sahar of Qwilt on Open Edge Cloud Platform Nominum's Craig Sprosts on DNS & Cybersecurity Trends Versa: A Lot More Than SD-WAN SmartNICs & the Future of Network Virtualization Introducing the Next-Generation ONT (Optical Network ... A10 Networks on Service Providers' Industry Needs Check Point on Cybersecurity Accelerating Telecom Digital Transformation With Nominum DNS VeEX Test & Measurement Solutions Versa Networks' Kumar Mehta on SD-WAN Managed Services The Era of Agile Optics Has Arrived Atrinet's NetACE – Migration to NFV & SDN With ... Vodafone Live NFV Use Cases Powered by Amdocs Sonus in VellOS Mellanox Open Composable Networks Network Security Orchestration Sonus in the Cloud Sonus Strategy Netronome's Server-based Networking Platform Nexius: The Strategy & Science of Data Analytics Overture Networks NFV Solutions ECI's Elastic Network Masergy: Transforming Enterprise IT Arbor Networks on ISP Traffic Visibility ECI's LightSec: Comprehensive Cyber Security Solution ECI’s LightApps: Intelligence for Networks Service Gateway Virtual Edition SDN Management & Orchestration in the WAN Sedona Systems: Multi-Layer Applications Platform NFV – a Catalyst for Business Services Growth Telefónica: In Search of Virtual Simplicity Affirmed Networks Highlights NFV in Mobile Core Close-up on ConfD NetNumber Founder on Managing Signaling Control Tail-f, Cisco & What the Future Holds Sonus Shakes Up SD-WAN Automate, Scale & Create With Juniper's vCPE Solution Metaswitch's New CEO Martin Lund Discusses His Role ActiveVideo's Cloud Virtualization Technology Nominum on Leveraging the Power of DNS to Deliver ... Palo Alto Networks on Expanding in the Carrier/Service ... Infoblox on DNS Threat Index The Netformx Ecosystem Versa Networks on Leveraging VNFs Nuage Networks on Operationalizing SDN Mellanox's New 25/50/100Gb/s Ethernet Products Arista's CloudVision VIEW FULL VIDEO SHOWCASE Prime Reading NFV Is Down but Not Out Iain Morris , International Editor , 5/22/2018 NFV has failed to live up to the original expectations five years after it was ... (33 comments) Leading Lights 2018: The Finalists Ray Le Maistre , Editor-in-Chief , 4/11/2018 Light Reading is thrilled to announce the finalists for this year's Leading ... (0) Robot Wars: Telecom's Looming AI Tussle Iain Morris , International Editor , 3/14/2018 Telcos performing routine chores will be ripe for AI-based automation. But whose ... (4 comments) Atrinet Pivots, Tackles Hybrid Network Headaches Ray Le Maistre , Editor-in-Chief , 2/13/2018 Network management vendor revamps its strategy to promote itself as a telco cloud ... (0) All Prime Reading Newsfeed Household Data Consumption Still Accelerating, OpenVault Says 4 hours and 11 minutes ago Altice USA Ad Unit, Inscape Forge Smart TV Data Deal Thursday, August 16, 2018 Nielsen's Gracenote Takes Aim at Mobile Video Performance Thursday, August 16, 2018 F5's VNF Manager Enhances, Simplifies NFV Wednesday, August 15, 2018 Nexign, Bubbletone to Develop Blockchain-Based BSS System Monday, August 13, 2018 VMware Agrees to Acquire Dell EMC's Service Assurance Suite Friday, August 10, 2018 Dish Serves Up Bitcoin Cash Payment Option Friday, August 10, 2018 Telefónica Colombia Takes Part in Rural Mobile Wallet Pilot Tuesday, August 7, 2018 Synacor Taps Tim Heasley as CFO Thursday, August 2, 2018 Spirent Unveils Strategic Business Initiative Thursday, August 2, 2018 Charter Rolls Out 802.11ax Router Wednesday, August 1, 2018 Deutsche Telekom Goes Platinum at Linux Foundation Friday, July 20, 2018 Ericsson Reports Marginal Improvement in Q2 Wednesday, July 18, 2018 More Newsfeeds Awards Intel Capital Diversity Fund Know a female-led, communications-focused startup worthy of Intel's $125M Capital Diversity Fund? Tell us more about it here! Faster-Than-Light Reading Silence Like Diamonds – Finale: When in Rome John Barnes , Author , 8/25/2015 Yip and Marcus find out who kidnapped them -- and why. (1 Comment) All Faster-Than-Light Reading

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