IBM Corp. (NYSE: IBM) says they can't come fix the machine -- or replace it -- without sending it back to them. Even if we wanted to pay to fix it or buy a new one, IBM doesn't keep any laptops or spare parts in local inventory (not even in the metro NYC area). The minimum turnaround time will be 3 business days.
Just wondering aloud -- shouldn't you be able to replace or fix a laptop in New York City in less than 3 days? In this case, I'm on day 5, with no end in sight.
It wasn't always like this. It makes you wonder whether IBM having sold it's PC business to Lenovo has something to do with it.
— R. Scott Raynovich, US Editor, Light Reading