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Bullets & Points

10:48 AM -- Some headlines from the morning's RSS digest:

  • This site is a great argument for why cable companies and telcos should spend less in marketing and more in customer service. This guy's tale of a lost order, a dug-up yard, and slamming accusations is one rip-roaring read.

  • Did you see our Top Ten Optical Stories for 2007?

  • Comcast and DirecTV settle a suit over HD image quality claims.

  • Google's got yer holiday gadgets right here.

  • Expert says HD DVD and Blu-ray players will both retail for less that $100 by 2011. Oh, and we'll also be able to fly to work with our jetpacks.

  • More proof that Ethernet is definitely having its Elvis year: ANDA has filed to go public. Again.

— Phil Harvey, Barely Managing Editor, Light Reading

opticalwatcher 12/5/2012 | 2:57:02 PM
re: Bullets & Points "This site is a great argument for why cable companies and telcos should spend less in marketing and more in customer service. This guy's tale of a lost order, a dug-up yard, and slamming accusations is one rip-roaring read. "

I read it differently. This guy wanted FiOS triple play--he was very excited about it.

Then apparently FiOS lost his order. He was very upset about this. This uncontrolled anger of his pretty much created the situation he found himself in. Hey, orders get lost sometimes. It happens. How did Verizon respond? They would call him back. How many times have phone companies promised that? But guess what? They did call him back--twice! And even sent him a post card. But because his long simmering anger, now turned into a grudge (I feel really sorry for anyone married to this guy) he refused to respond.

My guess is that they finally found his order. And his having told them in his previous contact that he really wanted FiOS and was mad when the lost it, they decided to go ahead and process it. Imagine that! A phone company trying really hard to please a customer!

But not this guy! They try to install FiOS and switch his phone over, but because of his grudge, now he doesn't want it any more and he's furious for them for trying to install it.

What a jerk.

DCITDave 12/5/2012 | 2:57:01 PM
re: Bullets & Points I think we're saying the same thing here -- I'm not supporting how the blogger handled the situation.

But I am saying that wingnuts like that can make a huge stink over literally nothing when they feel like customer service is imperfect and impersonal.

And, to his point, an order that allegedly doesn't exist probably shouldn't result in a sidewalk being torn up.

ph
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