10:48 AM -- Some headlines from the morning's RSS digest:
This site is a great argument for why cable companies and telcos should spend less in marketing and more in customer service. This guy's tale of a lost order, a dug-up yard, and slamming accusations is one rip-roaring read.
re: Bullets & Points "This site is a great argument for why cable companies and telcos should spend less in marketing and more in customer service. This guy's tale of a lost order, a dug-up yard, and slamming accusations is one rip-roaring read. "
I read it differently. This guy wanted FiOS triple play--he was very excited about it.
Then apparently FiOS lost his order. He was very upset about this. This uncontrolled anger of his pretty much created the situation he found himself in. Hey, orders get lost sometimes. It happens. How did Verizon respond? They would call him back. How many times have phone companies promised that? But guess what? They did call him back--twice! And even sent him a post card. But because his long simmering anger, now turned into a grudge (I feel really sorry for anyone married to this guy) he refused to respond.
My guess is that they finally found his order. And his having told them in his previous contact that he really wanted FiOS and was mad when the lost it, they decided to go ahead and process it. Imagine that! A phone company trying really hard to please a customer!
But not this guy! They try to install FiOS and switch his phone over, but because of his grudge, now he doesn't want it any more and he's furious for them for trying to install it.
Smart cities are taking shape in small ways, as the technology develops and makes its way to market. Orange Silicon Valley's Will Barkis discusses some of the newer tech he's seeing, where it might be used and privacy concerns that come up.