Customer Experience

America Movil's Carlos Slim speaking at a press conference

Eurobites: Carlos Slim increases European presence with 3.16% stake in BT Eurobites: Carlos Slim increases European presence with 3.16% stake in BT

Also in today's EMEA regional roundup: Corker exits Nokia; how bundling is key to SVoD growth; Sparkle improves connectivity in Namibia.

byPaul Rainford, Assistant Editor, Europe

Jun 13, 2024

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1 Min Read

Abstract portal or futuristic data center

Sponsored Content

Cox Communications takes a leap forward with Service Health Cox Communications takes a leap forward with Service Health

byJennifer Clark

Jun 12, 2024

1 Min Read

Group of five people holding smartphones.

AI & Machine Learning

Operators to play a 'tricky game' with AI-capable smartphone sales – Canalys report Operators to play a 'tricky game' with AI-capable smartphone sales – Canalys report

Jun 10, 2024

1 Min Read

What's the Story? Podcast logo

AI & Machine Learning

What's the Story? Tales of woe from the island of misfit AI toys What's the Story? Tales of woe from the island of misfit AI toys

byKelsey Ziser, Mike Dano

Jun 6, 2024

KPN logo on office building

Eurobites: KPN teams up with pension fund to create new towerco Eurobites: KPN teams up with pension fund to create new towerco

byPaul Rainford

Jun 6, 2024

1 Min Read

A pixellated dress put together by AI

AI & Machine Learning

Ericsson house of AI horrors provokes hope and fear Ericsson house of AI horrors provokes hope and fear

Jun 6, 2024

1 Min Read

Sponsored Content

Feet in the cloud; Experience in the sky: Laying foundations for data-driven customer experience

Feet in the cloud; Experience in the sky: Laying foundations for data-driven customer experience

byPartner Content by Mark Burnard, Global Service Line Owner – Data and Intelligence

Nicolas Girard, co-founder and CEO, OXIO

Customer Experience

MVNO platform looks to add connectivity, not complexity

MVNO platform looks to add connectivity, not complexity

byPhil Harvey, Pierre Landriau

Network Automation

Tech, services and culture: Lumen, Alianza take on telco transformation

Tech, services and culture: Lumen, Alianza take on telco transformation

byPhil Harvey, Pierre Landriau

Robot holding tin can on a string as a phone

AI & Machine Learning

Eurobites: Vodafone says Microsoft's AI is generating huge customer service benefits

Eurobites: Vodafone says Microsoft's AI is generating huge customer service benefits

byPaul Rainford, Assistant Editor, Europe

AT&T Global Network Operations Center.

Customer Experience

Service outages for AT&T customers in VA, NC

Service outages for AT&T customers in VA, NC

byKelsey Ziser, Senior Editor

Private Networks

Verizon's Andrea Caldini: 'Culture of curiosity' is a pillar for private networks and APIs

Verizon's Andrea Caldini: 'Culture of curiosity' is a pillar for private networks and APIs

byKelsey Ziser, Senior Editor

Customer Experience

Ookla's 'North Star' is a better Internet for all

Ookla's 'North Star' is a better Internet for all

byKelsey Ziser, Phil Harvey

Swisscom offices

Eurobites: Swisscom looks to Fastweb for Q1 success story

Eurobites: Swisscom looks to Fastweb for Q1 success story

byPaul Rainford, Assistant Editor, Europe

rocket ship turbo boost

Customer Experience

AT&T to offer 'Turbo' boost for $7/month

AT&T to offer 'Turbo' boost for $7/month

byMike Dano, Editorial Director, 5G & Mobile Strategies

T Mobile, 732 Broadway, New York, NY. exterior storefront of a cellphone store in the NoHo neighborhood of Manhattan.

Customer Experience

Amid FCC fines, T-Mobile expands advertising business

Amid FCC fines, T-Mobile expands advertising business

byMike Dano, Editorial Director, 5G & Mobile Strategies

VMO2 technician at work

Regulatory & Politics

Eurobites: VMO2 restarts digital switchover

Eurobites: VMO2 restarts digital switchover

byPaul Rainford, Assistant Editor, Europe

People holding iPhones in Mumbai Apple Store

Customer Experience

The dramatic return of RCS

The dramatic return of RCS

byMike Dano, Editorial Director, 5G & Mobile Strategies

Customer Experience

T-Mobile launches new PTT service with Motorola

T-Mobile launches new PTT service with Motorola

Verizon signage at MWC 2023 in Las Vegas

Customer Experience

Verizon's new prepaid team gets to work

Verizon's new prepaid team gets to work

byMike Dano, Editorial Director, 5G & Mobile Strategies

Image of the iPhone 15.

Regulatory & Politics

DoJ sues Apple for monopolizing smartphone market

DoJ sues Apple for monopolizing smartphone market

byMike Dano, Editorial Director, 5G & Mobile Strategies

Eurobites: Vodafone goes down McDonald's route for small-business IT support

Eurobites: Vodafone goes down McDonald's route for small-business IT support

byPaul Rainford, Assistant Editor, Europe

Sponsored Content

Vecima’s German Iaryczower from Cable Next-Gen 2024

Vecima’s German Iaryczower from Cable Next-Gen 2024

Man finger pressing an boost button with a rocket icon, black background and green light. Composite between a photography and a 3D background. Start-u

Customer Experience

Cox killed its 'Elite Gamer' service – here's why that's important

Cox killed its 'Elite Gamer' service – here's why that's important

byMike Dano, Editorial Director, 5G & Mobile Strategies

AI & Machine Learning

What's the Story? Aramco Digital wants to democratize access to AI chips

What's the Story? Aramco Digital wants to democratize access to AI chips

byKelsey Ziser, Iain Morris

Robot holding tin can.

AI & Machine Learning

Eurobites: Vodafone's VOXI trials GenAI chatbot

Eurobites: Vodafone's VOXI trials GenAI chatbot

byPaul Rainford, Assistant Editor, Europe

FirstNet outage spawns new task force

FirstNet outage spawns new task force

byPhil Harvey, Editor-in-Chief

Abstract AI image

Business Transformation

Maxis teams up with Google Cloud and AWS for GenAI push

Maxis teams up with Google Cloud and AWS for GenAI push

byGigi Onag, Senior Editor, APAC

Megaphone with copy space

Customer Experience

Cohere, Sonim, Highway 9, Artemis and others look for MWC boost

Cohere, Sonim, Highway 9, Artemis and others look for MWC boost

byMike Dano, Editorial Director, 5G & Mobile Strategies

Smartphone display showing a speedtest app

Customer Experience

Why Ziff Davis is a player to watch

Why Ziff Davis is a player to watch

byMike Dano, Editorial Director, 5G & Mobile Strategies

Robot speaking into tin can on piece of string

AI & Machine Learning

Eurobites: Europe generates some enthusiasm for AI

Eurobites: Europe generates some enthusiasm for AI

byPaul Rainford, Assistant Editor, Europe

People holding iPhones in Mumbai Apple Store

Customer Experience

Telcos could cheer new payment options in Apple App Store

Telcos could cheer new payment options in Apple App Store

byMike Dano, Editorial Director, 5G & Mobile Strategies

Server rack cluster in a data center

Cloud roundup: Google cuts cloud switching fees

Cloud roundup: Google cuts cloud switching fees

byKelsey Ziser, Senior Editor

Man's hands holding a mobile device, playing a game.

Telcos should offer dedicated gaming Internet packages – Ericsson

Telcos should offer dedicated gaming Internet packages – Ericsson

byTereza Krásová, Associate Editor

AI & Machine Learning

Telco AI is Alphafly

Telco AI is Alphafly

byGabriel Brown, Principal Analyst, Heavy Reading

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