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and receive the latest news from the industry.","Join 62,000+ members. Yes it's completely free.","newsletterId","blt943b313d5ea7f1e1","buttonText","Sign me up","horizontal","mode","dark","pagination",{"_953":954,"_955":356},"totalCount",7,"currentPage","contents",[958,972,980,988,1002,1015,1023,1032,1040,1048,1056,1069,1077,1085,1093,1101,1109,1117,1125,1138,1146,1154,1167,1180,1190,1198,1206,1216,1225,1234,1242,1250,1265,1275,1283],{"_285":286,"_265":959,"_287":961,"_271":960,"_273":960,"_276":962,"_963":964,"_278":279,"_280":965,"_282":279,"_274":966,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":960},"Avaya Files for Bankruptcy Protection",[],"/customer-experience/avaya-files-for-bankruptcy-protection","linkAttrs",{},"Jan 20, 2017","As part of Avaya's assessment of options to address its capital structure, the company evaluated expressions of interest in various assets, including its contact center business.","articleBodyJsonSummary","normal","paidGating","articleSize","big",{"_285":286,"_265":973,"_287":975,"_271":974,"_273":974,"_276":976,"_963":977,"_278":279,"_280":978,"_282":279,"_274":979,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":974},"Di Palma to Direct BroadSoft's Sales Operations",[],"/customer-experience/di-palma-to-direct-broadsoft-s-sales-operations",{},"Jan 9, 2017","Unified communications specialist sends for Dino.",{"_285":286,"_265":981,"_287":983,"_271":982,"_273":982,"_276":984,"_963":985,"_278":279,"_280":986,"_282":279,"_274":987,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":982},"The More Things Change...",[],"/customer-experience/the-more-things-change-",{},"Jan 3, 2017","The telecom industry is in a period of rapid change, but then that's been true now for decades. The pace may change but the problems and even some of the solutions seem to repeat themselves.",{"_285":286,"_265":989,"_287":991,"_271":990,"_273":990,"_276":998,"_963":999,"_278":279,"_280":1000,"_282":279,"_274":1001,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":990},"Unlocking Big Data for Operational Intelligence",[992],{"_172":993,"_291":994,"_293":995,"_996":997},"Chris Menier","/author/chris-menier","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt64ca832f1b8df442/64a336cfe556f68c2733719b/Chris-Menier.jpg","role","Vice President, Products and Marketing, Guavus","/customer-experience/unlocking-big-data-for-operational-intelligence",{},"Dec 27, 2016","How cable operators can use advanced customer-aware data analytics to improve the customer experience, reduce service disruptions and cut both tuck rolls and call center costs.",{"_285":286,"_265":1003,"_287":1005,"_271":1004,"_273":1004,"_276":1011,"_963":1012,"_278":279,"_280":1013,"_282":279,"_274":1014,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1004},"Airtel Transforms IT to Meet Digitization Challenge",[1006],{"_172":1007,"_291":1008,"_293":1009,"_996":1010},"Gagandeep Kaur","/author/gagandeep-kaur","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/bltd1adec2716211150/64a336de7bda6c6870ae59fe/Gagandeep-125x125.jpg","Contributing Editor","/customer-experience/airtel-transforms-it-to-meet-digitization-challenge",{},"Oct 26, 2016","Bharti Airtel has become one of the most digitally advanced companies in India.",{"_285":286,"_265":1016,"_287":1018,"_271":1017,"_273":1017,"_276":1019,"_963":1020,"_278":279,"_280":1021,"_282":279,"_274":1022,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1017},"Bouygues Telecom Deploys Mitel's UCaaS Solution",[],"/customer-experience/bouygues-telecom-deploys-mitel-s-ucaas-solution",{},"Sep 8, 2016","French carrier plumps for Mitel's cloud and unified communications.",{"_285":286,"_265":1024,"_287":1027,"_271":1026,"_273":1026,"_276":1028,"_963":1029,"_278":279,"_280":1030,"_282":279,"_274":1031,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":1025,"_269":1026},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/bltc9ffc9b0702df907/64a3cbb934cac331f4efbf61/6640.jpg","Altice Takes M&A Route to Impose New Strategy",[],"/customer-experience/altice-takes-m-a-route-to-impose-new-strategy",{},"Sep 5, 2016","French cable giant opens its wallet again to snap up the part of SFR it doesn't own and to acquire IT and operations partners as it seeks to streamline its operations and introduce the 'Altice Way.'",{"_285":286,"_265":1033,"_287":1035,"_271":1034,"_273":1034,"_276":1036,"_963":1037,"_278":279,"_280":1038,"_282":279,"_274":1039,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1034},"Genesys to Buy Interactive Intelligence for $1.4B",[],"/customer-experience/genesys-to-buy-interactive-intelligence-for-1-4b",{},"Aug 31, 2016","Genesys says the deal will create the world's leading 'Omnichannel Customer Experience Company' and commits to invest in the combined portfolio.",{"_285":286,"_265":1041,"_287":1043,"_271":1042,"_273":1042,"_276":1044,"_963":1045,"_278":279,"_280":1046,"_282":279,"_274":1047,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1042},"Verizon Lures SMBs With Mobile-First Plan",[],"/customer-experience/verizon-lures-smbs-with-mobile-first-plan",{},"Aug 18, 2016","New OneTalk service unites wireless and wireline voice in an offer that Verizon claims is more elegant and efficient than current plans.",{"_285":286,"_265":1049,"_287":1051,"_271":1050,"_273":1050,"_276":1052,"_963":1053,"_278":279,"_280":1054,"_282":279,"_274":1055,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1050},"Comcast Swings Bill-Paying Deal With 7-Eleven",[],"/customer-experience/comcast-swings-bill-paying-deal-with-7-eleven",{},"Aug 3, 2016","Through a partnership with PayNearMe, Comcast launches new feature on the Xfinity My Account app which enables customers to pay their bills using cash at more than 7,700 participating stores.",{"_285":1057,"_265":1058,"_287":1061,"_271":1060,"_273":1060,"_276":1062,"_963":1063,"_278":635,"_280":1064,"_282":279,"_274":1065,"_967":279,"_297":968,"_283":1066,"_284":1067,"_295":1068,"_969":-5,"_970":971},"Video",{"_267":1059,"_269":1060},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blte9c4563b8252f99b/64c1167818763e57ee0c9657/4967.jpg","Accelerating Telecom Digital Transformation With Nominum DNS",[],"/customer-experience/accelerating-telecom-digital-transformation-with-nominum-dns",{},"Aug 1, 2016","Light Reading's Steve Saunders gets an update from Nominum CEO Gary Messiana on how his company is helping carriers on the digital transformation journey.","Sponsored Content","#",724,{"_285":286,"_265":1070,"_287":1072,"_271":1071,"_273":1071,"_276":1073,"_963":1074,"_278":279,"_280":1075,"_282":279,"_274":1076,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1071},"Cellcom Picks Vlocity, Salesforce for CRM",[],"/customer-experience/cellcom-picks-vlocity-salesforce-for-crm",{},"Jul 19, 2016","Cellcom Israel is sourcing a cloud-based CRM solution from Vlocity and Salesforce.",{"_285":286,"_265":1078,"_287":1080,"_271":1079,"_273":1079,"_276":1081,"_963":1082,"_278":279,"_280":1083,"_282":279,"_274":1084,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1079},"Safaricom Deploys Nokia's CEM on Demand",[],"/customer-experience/safaricom-deploys-nokia-s-cem-on-demand",{},"Jul 14, 2016","Safaricom uses Nokia Customer Experience Management on Demand to differentiate its services in Kenya.",{"_285":1057,"_265":1086,"_287":1088,"_271":1087,"_273":1087,"_276":1089,"_963":1090,"_278":635,"_280":1091,"_282":279,"_274":1092,"_967":279,"_297":968,"_283":449,"_284":450,"_295":393,"_969":-5,"_970":971},{"_267":279,"_269":1087},"Gamma's MD on the Emergence of UC2",[],"/customer-experience/gamma-s-md-on-the-emergence-of-uc2",{},"May 20, 2016","Gamma Communications Managing Director David Macfarlane believes the unified communications (UC) market has reached a tipping point.",{"_285":286,"_265":1094,"_287":1096,"_271":1095,"_273":1095,"_276":1097,"_963":1098,"_278":279,"_280":1099,"_282":279,"_274":1100,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1095},"Mitel to Buy Polycom for $1.96B",[],"/customer-experience/mitel-to-buy-polycom-for-1-96b",{},"Apr 15, 2016","Activist investor Elliott Management gets its way as Mitel and Polycom agree terms to create a bigger, more differentiated player in the enterprise and communications service provider markets.",{"_285":286,"_265":1102,"_287":1104,"_271":1103,"_273":1103,"_276":1105,"_963":1106,"_278":279,"_280":1107,"_282":279,"_274":1108,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1103},"Vodafone Germany Uses BroadSoft for Cloud Unified Communications Service",[],"/customer-experience/vodafone-germany-uses-broadsoft-for-cloud-unified-communications-service",{},"Mar 10, 2016","Vodafone Germany Uses BroadSoft for cloud unified communications service.",{"_285":286,"_265":1110,"_287":1112,"_271":1111,"_273":1111,"_276":1113,"_963":1114,"_278":279,"_280":1115,"_282":279,"_274":1116,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1111},"Verizon Upgrades Customer Contact Suite",[],"/customer-experience/verizon-upgrades-customer-contact-suite",{},"Mar 8, 2016","Unified Customer Experience solution combines all forms of customer contact, including web chat, social media, mobile and email, in one platform.",{"_285":286,"_265":1118,"_287":1120,"_271":1119,"_273":1119,"_276":1121,"_963":1122,"_278":279,"_280":1123,"_282":279,"_274":1124,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1119},"AT&T Launches Cloud-Based Collaborate",[],"/customer-experience/at-t-launches-cloud-based-collaborate",{},"Mar 7, 2016","New service helps enterprises tie together voice, Unified Communications and contact centers into single service that includes mobility.",{"_285":286,"_265":1126,"_287":1128,"_271":1127,"_273":1127,"_276":1134,"_963":1135,"_278":279,"_280":1136,"_282":279,"_274":1137,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1127},"What Privacy Means for Mobile Operators",[1129],{"_172":1130,"_291":1131,"_293":1132,"_996":1133},"Nachiket Deshpande","/author/nachiket-deshpande","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt33e7e57a24b16b33/64a336fba8201b6ccc0eee31/Nachiket-Deshpande-125x125.jpg","Vice President, Mobile Analytics & Advertising, Cinarra","/customer-experience/what-privacy-means-for-mobile-operators",{},"Mar 4, 2016","As operators implement new business models that use subscriber data, they need to strike the right balance between protecting privacy interests and creating value.",{"_285":286,"_265":1139,"_287":1141,"_271":1140,"_273":1140,"_276":1142,"_963":1143,"_278":279,"_280":1144,"_282":279,"_274":1145,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1140},"AT&T Launches Landline Texting",[],"/customer-experience/at-t-launches-landline-texting",{},"Feb 17, 2016","New service lets businesses or government agencies send and receive text or multimedia messages using landline or toll-free phone numbers.",{"_285":286,"_265":1147,"_287":1149,"_271":1148,"_273":1148,"_276":1150,"_963":1151,"_278":279,"_280":1152,"_282":279,"_274":1153,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1148},"Can Metaswitch Make Video Zoom?",[],"/customer-experience/can-metaswitch-make-video-zoom-",{},"Feb 16, 2016","The rise of business videoconferencing has been a long time coming, but can integration with UC and low-cost, fully featured systems finally take hold?",{"_285":286,"_265":1155,"_287":1157,"_271":1156,"_273":1156,"_276":1163,"_963":1164,"_278":279,"_280":1165,"_282":279,"_274":1166,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1156},"Dialogic Buys Apex for Real-Time Comms",[1158],{"_172":1159,"_291":1160,"_293":1161,"_996":1162},"Mitch Wagner","/author/mitch-wagner","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt8d4af0da66a14c1c/649be30c4bc7567a348c2960/Mitch-Wagner.jpg","Executive Editor, Light Reading","/customer-experience/dialogic-buys-apex-for-real-time-comms",{},"Feb 9, 2016","Launching app development practice for networked, premises and cloud-based applications, including WebRTC, audio and video conferencing and more.",{"_285":286,"_265":1168,"_287":1170,"_271":1169,"_273":1169,"_276":1176,"_963":1177,"_278":279,"_280":1178,"_282":279,"_274":1179,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1169},"Genband Axes Its President of Global Sales",[1171],{"_172":1172,"_291":1173,"_293":1174,"_996":1175},"Sarah Thomas","/author/sarah-thomas","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt45833b5ae2b49860/649be3099eabdaf6e1f65405/sarah_reedy-125x125.jpg","Director, Women in Comms","/customer-experience/genband-axes-its-president-of-global-sales",{},"Jan 14, 2016","CMO Patrick Joggerst will serve as President of Global Sales & Marketing in an effort to better align the company's sales and marketing organizations, the company says.",{"_285":286,"_265":1181,"_287":1183,"_271":1182,"_273":1182,"_276":1186,"_963":1187,"_278":279,"_280":1188,"_282":279,"_274":1189,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1182},"Microsoft Comms Threat to Carriers Is Growing",[1184],{"_172":509,"_291":510,"_293":511,"_996":1185},"International Editor","/customer-experience/microsoft-comms-threat-to-carriers-is-growing",{},"Dec 14, 2015","The software giant is enhancing the capabilities of its Skype for Business offering, portending \"direct conflict\" with carriers, according to one of its partners.",{"_285":286,"_265":1191,"_287":1193,"_271":1192,"_273":1192,"_276":1194,"_963":1195,"_278":279,"_280":1196,"_282":279,"_274":1197,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1192},"Windstream Expands VoIP & UCaaS in West Texas",[],"/customer-experience/windstream-expands-voip-ucaas-in-west-texas",{},"Dec 9, 2015","Windstream is now offering its full portfolio of enterprise-class voice and data center solutions, including VoIP and UCaaS to Abilene, Amarillo, Lubbock and Midland-Odessa.",{"_285":286,"_265":1199,"_287":1201,"_271":1200,"_273":1200,"_276":1202,"_963":1203,"_278":279,"_280":1204,"_282":279,"_274":1205,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1200},"Suddenlink Turns to NetCracker for Managed Services",[],"/customer-experience/suddenlink-turns-to-netcracker-for-managed-services",{},"Nov 24, 2015","Suddenlink expands its partnership with NetCracker by engaging in a multi-year managed services program.",{"_285":286,"_265":1207,"_287":1210,"_271":1209,"_273":1209,"_276":1212,"_963":1213,"_278":279,"_280":1214,"_282":279,"_274":1215,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":1208,"_269":1209},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt835f6ba36596ea80/64a3c90ab77a953a0b44e127/2786.jpg","BT Plays Down Microsoft-as-Carrier Threat",[1211],{"_172":509,"_291":510,"_293":511,"_996":1185},"/customer-experience/bt-plays-down-microsoft-as-carrier-threat",{},"Nov 9, 2015","UK incumbent modifies its UC offering to include support for Skype for Business as OTT challenge grows.",{"_285":286,"_265":1217,"_287":1219,"_271":1218,"_273":1218,"_276":1221,"_963":1222,"_278":279,"_280":1223,"_282":279,"_274":1224,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1218},"Atos Enters UC Fray With $371M Unify Bid",[1220],{"_172":509,"_291":510,"_293":511,"_996":1185},"/customer-experience/atos-enters-uc-fray-with-371m-unify-bid",{},"Nov 4, 2015","Atos is making a play in the growing market for unified communications offerings with a takeover of Siemens' Unify business.",{"_285":286,"_265":1226,"_287":1228,"_271":1227,"_273":1227,"_276":1230,"_963":1231,"_278":279,"_280":1232,"_282":279,"_274":1233,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1227},"BroadSoft Offers Telcos a UC Weapon to Fight Microsoft",[1229],{"_172":509,"_291":510,"_293":511,"_996":1185},"/customer-experience/broadsoft-offers-telcos-a-uc-weapon-to-fight-microsoft",{},"Oct 27, 2015","A new unified communications offering from BroadSoft is designed to give traditional service providers the tools they need to fight Microsoft and its ilk.",{"_285":286,"_265":1235,"_287":1237,"_271":1236,"_273":1236,"_276":1238,"_963":1239,"_278":279,"_280":1240,"_282":279,"_274":1241,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1236},"Suddenlink Deploys NetCracker CRM Solution",[],"/customer-experience/suddenlink-deploys-netcracker-crm-solution",{},"Oct 8, 2015","Expanded BSS suite will help Suddenlink deliver a more comprehensive customer experience and optimize customer care, sales and marketing operations.",{"_285":286,"_265":1243,"_287":1245,"_271":1244,"_273":1244,"_276":1246,"_963":1247,"_278":279,"_280":1248,"_282":279,"_274":1249,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1244},"CenturyLink App to Link Business VoIP, UC",[],"/customer-experience/centurylink-app-to-link-business-voip-uc",{},"Sep 22, 2015","CenturyLink today rolled out its Business Communicator, a mobile app that lets business VoIP users directly connect to their business Unified Communication service.",{"_285":1251,"_265":1252,"_287":1254,"_271":1253,"_273":1253,"_276":1260,"_963":1261,"_278":1262,"_280":1263,"_282":279,"_274":1264,"_967":279,"_297":968,"_283":449,"_284":450,"_295":512,"_969":-5,"_970":971},"Slideshow",{"_267":279,"_269":1253},"Vodafone: NYC, Are You Experienced?",[1255],{"_172":1256,"_291":1257,"_293":1258,"_996":1259},"Dan Jones","/author/dan-jones","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/bltebb7eae82daa0c4b/64a336e8e9df08c85ab4af19/Dan_Jones-125x125.jpg","Mobile Editor","/customer-experience/vodafone-nyc-are-you-experienced-",{},"/slideshows","Jul 9, 2015","Vodafone opens a customer experience center in NYC and talks IoT, PoPs and more.",{"_285":1057,"_265":1266,"_287":1269,"_271":1268,"_273":1268,"_276":1270,"_963":1271,"_278":635,"_280":1272,"_282":279,"_274":1273,"_967":279,"_297":968,"_283":1066,"_284":1067,"_295":1274,"_969":-5,"_970":971},{"_267":1267,"_269":1268},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt38f14e8535154dc6/64c11537a3449793f2668bd5/image.jpg","Procera: Enhancing the Subscriber Experience",[],"/customer-experience/procera-enhancing-the-subscriber-experience",{},"Jul 7, 2015","Hear from Procera on the latest in Subscriber Experience solutions. Learn how Procera's RAN Perspective technology helps network operators monitor and manage network traffic, in real-time, solving congestion and other network issues.",293,{"_285":286,"_265":1276,"_287":1278,"_271":1277,"_273":1277,"_276":1279,"_963":1280,"_278":279,"_280":1281,"_282":279,"_274":1282,"_967":279,"_297":968,"_283":449,"_284":450,"_295":546,"_969":-5,"_970":971},{"_267":279,"_269":1277},"BroadSoft Buys mPortal",[],"/customer-experience/broadsoft-buys-mportal",{},"Jun 4, 2015","Acquisition leads to formation of BroadSoft Design, which will enable unified communications (UC) players to offer customizable solutions.",{"_285":1251,"_265":1284,"_287":1286,"_271":1285,"_273":1285,"_276":1287,"_963":1288,"_278":1262,"_280":1289,"_282":279,"_274":1290,"_967":279,"_297":968,"_283":473,"_284":474,"_295":1291,"_969":-5,"_970":971},{"_267":279,"_269":1285},"Huawei Open Digital Telco Summit",[],"/business-transformation/huawei-open-digital-telco-summit",{},"Jun 1, 2015","Huawei Technologies gathered industry leaders, industry analysts and the media at the the B4 Plaza Hotel in Nice, France, to outline the future of digital communications -- here's what happened.",16,"sidebarModules",[1294,1302,1358,1436],{"_205":1295,"_1296":1297},"module_iiris_recommend","data",{"_1298":1299,"_1300":1301},"moduleLabel","Recommended for you","iirisRecommendCode","",{"_205":1303,"_1296":1304,"_1355":1356},"module_content_cards",{"_226":1305,"_1298":279,"_297":1306,"_956":1307,"_1350":1351,"_1352":1353,"_1354":-7},"Popular whitepapers in 5G","column",[1308,1327,1339],{"_205":1309,"_1296":1310},"contentPreview",{"_285":1311,"_297":298,"_265":1312,"_271":1314,"_273":1314,"_276":1315,"_278":1315,"_963":1316,"_280":1317,"_282":279,"_283":1066,"_284":1067,"_287":1318,"_295":546,"_969":1323},"Document",{"_267":1313,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/bltf049a1f307c3a0e8/673cbacac8592f82db6788f3/iStock-2153492027.jpg","5G Advanced Signals Continuous Innovation in Mobile Networks [Analyst Note]","/5g/5g-advanced-signals-continuous-innovation-in-mobile-networks-analyst-note-",{},"Nov 20, 2024",[1319],{"_172":1320,"_291":1321,"_293":1322},"Gabriel Brown","/author/gabriel-brown","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt89ae3f9dc526d6f0/6513f83cf7552e31597cd0ae/Gabriel-Brown.jpg",{"_1324":139,"_1325":1326},"paidContent","paidProductTaxonomy",[],{"_205":1309,"_1296":1328},{"_285":1311,"_297":298,"_265":1329,"_271":1331,"_273":1331,"_276":1332,"_278":1332,"_963":1333,"_280":1334,"_282":279,"_283":313,"_284":314,"_287":1335,"_295":546,"_969":1337},{"_267":1330,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/bltb374e3b04989a06f/66ea97d2fbc4c2060bfa266e/iStock-1194062258.jpg","EE’s 5G SA Launch: A Platform for Multi-Year Service Extension [Analyst Note]","/5g/ee-s-5g-sa-launch-a-platform-for-multi-year-service-extension-analyst-note-",{},"Sep 18, 2024",[1336],{"_172":1320,"_291":1321,"_293":1322},{"_1324":139,"_1325":1338},[],{"_205":1309,"_1296":1340},{"_285":1311,"_297":298,"_265":1341,"_271":1343,"_273":1343,"_276":1344,"_278":1344,"_963":1345,"_280":1346,"_282":279,"_283":1066,"_284":1067,"_287":1347,"_295":546,"_969":1348},{"_267":1342,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt9fce0cf7713d6038/667de816247dd7369285fd52/LR_Qualcomm_TAP_2024113_2498018.png","What's next in 5G Advanced?","/5g/what-s-next-in-5g-advanced-",{},"Jun 27, 2024",[],{"_1324":139,"_1325":1349},[],"dateDisplay","show","contributorDisplay","hide","displayAd","adConfig",{"_1357":139},"nativeAdOption",{"_205":1303,"_1296":1359,"_1355":1435},{"_226":1360,"_1298":279,"_297":1306,"_956":1361,"_1350":1353,"_1352":1353,"_1354":-7},"Our Latest Videos",[1362,1377,1389,1400,1413,1424],{"_205":1309,"_1296":1363},{"_285":1057,"_297":298,"_265":1364,"_271":1366,"_273":1366,"_276":1367,"_278":1367,"_963":1368,"_280":1369,"_282":279,"_283":1066,"_284":1067,"_287":1370,"_295":393,"_969":1375},{"_267":1365,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt96fcab8969c01d89/67855e44fded2f281fae2be6/Screenshot_2025-01-13_134032.png","Building the Networks of the Future with Sustainability: An Interview with Sibel","/sustainability/building-the-networks-of-the-future-with-sustainability-an-interview-with-sibel",{},"Jan 13, 2025",[1371],{"_172":1372,"_291":1373,"_293":1374},"Ruth Brown","/author/ruth-brown","https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blte27342ea1090584a/649be2dd42ea79419927af01/6293.png",{"_1324":139,"_1325":1376},[],{"_205":1309,"_1296":1378},{"_285":1057,"_297":298,"_265":1379,"_271":1381,"_273":1382,"_276":1383,"_278":1383,"_963":1384,"_280":1385,"_282":279,"_283":1066,"_284":1067,"_287":1386,"_295":393,"_969":1387},{"_267":1380,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/bltff6de70fe9340de6/677fc503033848896ca798a4/20241216-093710(WeLinkPC).jpg","Heading toward a major paradigm shift in AI","Heading toward a major paradigm shift in AI ","/ai-machine-learning/heading-toward-a-major-paradigm-shift-in-ai",{},"Jan 10, 2025",[],{"_1324":139,"_1325":1388},[],{"_205":1309,"_1296":1390},{"_285":1057,"_297":298,"_265":1391,"_271":1392,"_273":1392,"_276":1393,"_278":1393,"_963":1394,"_280":1395,"_282":279,"_283":1066,"_284":1067,"_287":1396,"_295":393,"_969":1398},{"_267":279,"_269":279},"AI Demand is Transforming High-Speed Interconnects","/ai-machine-learning/ai-demand-is-transforming-high-speed-interconnects",{},"Dec 31, 2024",[1397],{"_172":353,"_291":354,"_293":355},{"_1324":139,"_1325":1399},[],{"_205":1309,"_1296":1401},{"_285":1057,"_297":298,"_265":1402,"_271":1404,"_273":1405,"_276":1406,"_278":1406,"_963":1407,"_280":1408,"_282":279,"_283":1066,"_284":1067,"_287":1409,"_295":1410,"_969":1411},{"_267":1403,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt9c270961d63f8d43/676301d58ec9af6f1abf7eef/Screenshot_2024-12-18_170812.png","Paving the Way to Full Autonomy: Nabil Lahyani on AI, Data, and Transforming the Future of Telecom","Paving the Way to Full Autonomy: Nabil Lahyani on AI, Data, and Transforming the Future of Telecom ","/ai-machine-learning/paving-the-way-to-full-autonomy-nabil-lahyani-on-ai-data-and-transforming-the-future-of-telecom",{},"Dec 18, 2024",[],18,{"_1324":139,"_1325":1412},[],{"_205":1309,"_1296":1414},{"_285":1057,"_297":298,"_265":1415,"_271":1417,"_273":1417,"_276":1418,"_278":1418,"_963":1419,"_280":1420,"_282":279,"_283":1066,"_284":1067,"_287":1421,"_295":393,"_969":1422},{"_267":1416,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt44adb50de7670d3c/67530ae4447e585dcd9be6e7/Screenshot_2024-12-06_143136.png","Driving Broadband Innovation For 2025","/broadband/driving-broadband-innovation-for-2025",{},"Dec 6, 2024",[],{"_1324":139,"_1325":1423},[],{"_205":1309,"_1296":1425},{"_285":1057,"_297":298,"_265":1426,"_271":1428,"_273":1428,"_276":1429,"_278":1429,"_963":1430,"_280":1431,"_282":279,"_283":1066,"_284":1067,"_287":1432,"_295":393,"_969":1433},{"_267":1427,"_269":279},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/bltc2e7529d2be43b59/675183869d99cf13d601ebe5/Screenshot_2024-12-03_143303.png","Huawei iMaster NCE Integrates Digital Twin and Telecom Foundation Model Technologies to Present the Industry's First Commercial Network ADN Agent for Achieving Self-Closed-Loop AN Level 4","/network-automation/huawei-imaster-nce-integrates-digital-twin-and-telecom-foundation-model-technologies-to-present-the-industry-s-first-commercial-network-adn-agent-for-achieving-self-closed-loop-an-level-4",{},"Dec 5, 2024",[],{"_1324":139,"_1325":1434},[],{"_1357":139},{"_205":1437,"_1296":1438},"module_content_spotlight",{"_297":1439,"_949":1440,"_1441":1442,"_1443":1444,"_285":286,"_278":279,"_1445":1446},"reversed","light","textAlignment","left","moduleDesign","standard","content",{"_1447":1448,"_722":1449,"_1452":1453,"_1454":1455,"_1456":1455,"_1457":1458,"_274":1583,"_1584":1583,"_1585":1586,"_963":1589,"_276":1588,"_283":412,"_284":413,"_280":1590,"_969":1591},"keywords",[],{"_174":1450,"_712":1451},"https://eu-images.contentstack.com/v3/assets/blt23eb5bbc4124baa6/blt78b7ebb74ba7eef8/6790edecfe3802dd38fd92ba/stargate_16x9_source-Everett_Collection_Inc-Alamy_Stock_Photo.jpg","Still from Stargate movie","summary","Featured Story","heading","What the $500B Stargate AI plan could mean for telecom","mobileHeading","articleBody",[1459,1476,1481,1486,1494,1499,1516,1521,1526,1531,1538,1543,1548,1553,1558,1563,1568,1573,1578],{"_205":1460,"_1461":1462,"_1445":1464},"paragraph","attrs",{"_1463":1442},"textAlign",[1465,1468,1474],{"_205":1466,"_1466":1467},"text","A crack squad of US soldiers and a single nerdy scientist travel through a wormhole to a distant planet, where an alien superintelligence has enslaved humans it captured in Egypt thousands of years ago, after first using them to build a few pyramids. Fans of early 1990s science-fiction movies will recognize the plot of ",{"_205":1466,"_1469":1470,"_1466":1473},"marks",[1471],{"_205":1472},"italic","Stargate",{"_205":1466,"_1466":1475},". Evidently drawn to the story of human subjugation by a higher intelligence, several of the world's tech bros and Donald Trump have stolen the name for their latest AI plans.",{"_205":1460,"_1461":1477,"_1445":1478},{"_1463":1442},[1479],{"_205":1466,"_1466":1480},"They are to involve hurling half a trillion dollars (yes, half a trillion) over the next four years at the construction of new AI data centers in the US. If it seemed as though the last thing the US needed was more AI data centers, these ones prioritize OpenAI, the original star of the generative AI show, whose models sit behind the famous ChatGPT app. Sam Altman, its sinister founder of adolescent appearance, has been scurrying around like a billionaire beggar pleading for trillion-dollar investments to create an artificial superintelligence far smarter than today's somewhat underwhelming AI. Stargate could be it.",{"_205":1460,"_1461":1482,"_1445":1483},{"_1463":1442},[1484],{"_205":1466,"_1466":1485},"Its list of other investors, several of whom lined up alongside Trump after his epic session with executive orders, intriguingly includes Japan's SoftBank, Oracle (a throwback to an earlier software age) and MGX, which appears to be an AI-focused offshoot of Mubadala, Abu Dhabi's sovereign wealth fund. Unsurprisingly, given the billions it has pumped into OpenAI, Microsoft is also on the list. Arm, the SoftBank-owned but UK-headquartered chip designer, and Nvidia, whose graphical processing units (GPUs) are the hardware engines of AI, are described as key partners. Their growing involvement in telecom makes this an interesting watch for telcos and their traditional vendors.",{"_205":1460,"_1461":1487,"_1445":1488},{"_1463":1442},[1489],{"_205":1466,"_1469":1490,"_1466":1493},[1491],{"_205":1492},"bold","The Son also rises",{"_205":1460,"_1461":1495,"_1445":1496},{"_1463":1442},[1497],{"_205":1466,"_1466":1498},"But it's SoftBank and OpenAI that will be directing the show, with SoftBank taking financial responsibility and OpenAI operational responsibility for Stargate. SoftBank founder Masayoshi Son, whose reputation for business acumen has suffered after several disastrous bets in recent years, is chairman. His role proves the sun is yet to set on the 67-year-old Son. Like Trump, he can bounce back when he's down.",{"_205":1460,"_1461":1500,"_1445":1501},{"_1463":1442},[1502,1504,1514],{"_205":1466,"_1466":1503},"It's not the newest news, ",{"_205":1466,"_1469":1505,"_1466":1513},[1506],{"_205":291,"_1461":1507},{"_5":1508,"_1509":1510,"_1511":-5,"_1512":-5},"https://www.theinformation.com/articles/microsoft-and-openai-plot-100-billion-stargate-ai-supercomputer","target","_self","rel","class","The Information having first reported",{"_205":1466,"_1466":1515}," on plans for a $100 billion investment in a \"Stargate AI supercomputer\" last March. But that $100 billion is to be spent immediately, according to the official announcement. Buildout has apparently started in Texas. What takes shape will presumably be a Microsoft data center replete with Nvidia chips (GPUs and more humdrum Arm-based central processing units, or CPUs) and OpenAI algorithms. Where Oracle fits in is less clear. Larry Ellison, its 80-year-old founder, was photographed next to Trump at the official announcement, but he seems to spend most of his time these days sailing yachts and watching tennis.",{"_205":1460,"_1461":1517,"_1445":1518},{"_1463":1442},[1519],{"_205":1466,"_1466":1520},"The combined age of three men in that same photo is 225, meaning only Altman – looking like someone out with his grandfathers and their Japanese pal – must really worry about the consequences of artificial super intelligence, or even the intermediate step of artificial general intelligence (AGI). Altman, though, displays not a shred of concern about his crusade. In the choice of Stargate as a name, does he recognize enslavement as a possible consequence without caring?",{"_205":1460,"_1461":1522,"_1445":1523},{"_1463":1442},[1524],{"_205":1466,"_1466":1525},"This is obviously not how the project has been sold to the public. \"All of us look forward to continuing to build and develop AI – and in particular AGI – for the benefit of all of humanity,\" said the companies in their release. \"We believe that this new step is critical on the path, and will enable creative people to figure out how to use AI to elevate humanity.\" The language is that of altruism, of a saintly effort to raise living standards for the world's population.",{"_205":1460,"_1461":1527,"_1445":1528},{"_1463":1442},[1529],{"_205":1466,"_1466":1530},"What has the Trump administration got to do with any of this? It's clear from the release that all the equity is to come from the capacious wallets of the project partners. This is Make America Great Again with a massive injection of Asian and Middle Eastern money. But the government's support was obviously needed, and Trump was ready to show it just minutes after tearing up another Biden policy. The relevant one meant AI companies had to share the results of safety tests with authorities. Under Trump, that's no longer deemed necessary.",{"_205":1460,"_1461":1532,"_1445":1533},{"_1463":1442},[1534],{"_205":1466,"_1469":1535,"_1466":1537},[1536],{"_205":1492},"Dawn of the AI RAN",{"_205":1460,"_1461":1539,"_1445":1540},{"_1463":1442},[1541],{"_205":1466,"_1466":1542},"What has any of this got to do with telecom, is the more pertinent question that a Light Reading audience may be asking. And the answer is partly that some of Stargate's main partners are the same companies now pitching to replace older technologies in telecom networks. An Nvidia supercomputer housing a GPU and an Arm-based CPU is at the heart of the AI RAN (for radio access network) concept, which envisages using them for AI applications as well as the compute side of 5G and 6G.",{"_205":1460,"_1461":1544,"_1445":1545},{"_1463":1442},[1546],{"_205":1466,"_1466":1547},"The potential worry for anyone involved in the design and manufacture of customized silicon for a relatively small market such as the RAN is a lack of manufacturing capacity. TSMC, the Taiwanese foundry responsible for a majority of the world's most advanced chips, is dedicating a bigger share of its resources to AI chips. The revenues it earns from making those AI chips already accounted for about 15% of last year's total and that proportion is expected to double this year.",{"_205":1460,"_1461":1549,"_1445":1550},{"_1463":1442},[1551],{"_205":1466,"_1466":1552},"Quizzed about AI demand constraints on his company's last earnings call a few days ago, TSMC CEO CC Wei told analysts that \"I know we have a very tight capacity to support the AI demand. I don't want to say I'm the bottleneck. TSMC is always working very hard with customers to meet their requirements.\" In this sort of environment, the big AI spenders like Nvidia will clearly have the priority in the pecking order over smallish designers of application-specific integrated circuits (ASICs).",{"_205":1460,"_1461":1554,"_1445":1555},{"_1463":1442},[1556],{"_205":1466,"_1466":1557},"This is partly the rationale for virtual RAN – the idea that telecom could piggyback on the much bigger ecosystem for general-purpose, x86-based CPUs and realize economies of scale. Rather than worrying about supply constraints and committing budgets to specialized silicon, RAN vendors could lean on the IT market for hardware and common software tools. This would free up resources for important things like the design of radio algorithms.",{"_205":1460,"_1461":1559,"_1445":1560},{"_1463":1442},[1561],{"_205":1466,"_1466":1562},"But virtual RAN has not taken off amid growing industry concern about the outlook for x86 giant Intel, which stumbled to a $16.6 billion loss for its recent third quarter, after recording a small profit of $300 million a year before. Its sales fell 6% over that period, to $13.3 billion, while Nvidia's rose from $18.1 billion to $35.1 billion. Investment is flooding into AI data centers and the chips they use on a scale IT has not seen for a long time.",{"_205":1460,"_1461":1564,"_1445":1565},{"_1463":1442},[1566],{"_205":1466,"_1466":1567},"Meanwhile, the market for RAN products is shrinking as telcos tighten their belts. After spending $45 billion in 2022, they coughed up $40 billion in 2023 and are expected to have spent about $35 billion last year, according to the midpoint of the latest forecast from Omdia, a Light Reading sister company. In this context, Nvidia may seem like an attractive destination.",{"_205":1460,"_1461":1569,"_1445":1570},{"_1463":1442},[1571],{"_205":1466,"_1466":1572},"Not everyone agrees the market for customized RAN chips is suddenly in peril. One knowledgeable industry source, speaking on condition of anonymity, insists TSMC capacity is available if companies commit to it and that many TSMC-reliant industries, automotive and smartphones among them, will not pivot to GPUs. There is concern about the economic case for using notoriously power-hungry GPUs in the RAN. Ericsson insists purpose-built baseband will remain \"the most energy-efficient and compact hardware for radio site deployments.\"",{"_205":1460,"_1461":1574,"_1445":1575},{"_1463":1442},[1576],{"_205":1466,"_1466":1577},"What's interesting is that both Ericsson and rival Nokia are already known to be exploring the redesign of RAN software for compute unified device architecture (CUDA), the platform used by Nvidia. Both are part of the Nvidia-backed AI RAN Alliance and feature in a separate initiative that involves Nvidia and T-Mobile US. Nokia already runs less computationally demanding RAN software on Arm-based chips in some of its latest 5G products. Moving that to an Nvidia CPU would seemingly be quite straightforward.",{"_205":1460,"_1461":1579,"_1445":1580},{"_1463":1442},[1581],{"_205":1466,"_1466":1582},"Would a dominant Nvidia in AI, as critical to multiple industries as Intel has been in data centers and PCs, be desirable? A criticism of virtual RAN is that at the processor level it has continued to lack alternatives to Intel, despite much talk in the last two or three years about the emergence of AMD, an x86 rival, and Arm as viable alternatives. Nvidia as another option in a healthily competitive market, rather than a direct successor to Intel, would surely look much better.","The flood of investment into AI data centers powered by Nvidia chips could have major implications for 5G silicon developers.","body","callToAction",{"_1466":1587,"_174":1588},"More","/ai-machine-learning/what-the-500b-stargate-ai-plan-could-mean-for-telecom",{},"2025-01-22T12:12:13.000Z",{"_1324":139,"_1325":1592},[],"resourcesModule","metadata",{"_205":1596,"_1597":1598,"_1599":1600,"_1601":12},"topic","uid","blt19e63cbb25031a89","aid","81376","reg","schema",[1604],{"_1605":1606,"_1607":1608,"_1609":1610},"@context","https://schema.org","@type","BreadcrumbList","itemListElement",[1611,1615,1617],{"_1607":1612,"_1613":546,"_172":776,"_1614":10},"ListItem","position","item",{"_1607":1612,"_1613":381,"_172":432,"_1614":1616},"https://www.lightreading.com/digital-transformation",{"_1607":1612,"_1613":307,"_172":449,"_1614":1618},"https://www.lightreading.com/digital-transformation/customer-experience","seo",{"_1621":1622,"_1623":1624,"_1625":1626,"_1627":139,"_1628":1629,"_13":14},"canonicalUrl","https://www.lightreading.com/digital-transformation/customer-experience?page=5","metaDescription","Explore the latest news and expert commentary on Customer Experience, brought to you by the editors of Light Reading","metaTitle","Customer Experience recent news | Light Reading","noIndex","imageUrl","https://www.lightreading.comdata:image/x-icon;base64,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","gtm",{"_1632":1633},"loadEvent",{"_1634":1635,"_1639":1640,"_1642":1643},"attributes",{"_1619":1636},{"_1637":1622,"_1638":139},"canonicalURL","hideFromSearchEngines","category",{"_1641":1596},"pageType","pageInfo",{"_1644":1598,"_1645":449,"_1646":1618},"pageID","pageName","destinationURL","isLivePreview","actionData","errors"]

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