Amdocs Doubles Down With Spanish Deals

Orange Spain expands support for public cloud by opting to deploy Amdocs' cloud-native offering on Amazon Web Services.

Anne Morris, Contributing Editor, Light Reading

February 5, 2020

2 Min Read
Amdocs Doubles Down With Spanish Deals

Amdocs trumpeted contract wins with both Orange and Vodafone in Spain that underscore ongoing efforts to transform telecoms networks to enhance new revenue opportunities, and more besides.

The deal with Orange is said to encompass a large-scale IT and business transformation, including a multi-year contract with managed services, the upgrade of legacy systems and technology provided by multiple partners.

Notably, Orange Spain's plan to implement the amdocsONE portfolio on the Amazon Web Services (AWS) platform is the latest example of such a move, highlighting the Spanish operator's strategy of trusting the public cloud as it looks at new ways to enhance its portfolio. (See Is X by Orange Showing Us the OTT Future for Telcos?.)

Want to know more about cloud services? Check out our dedicated cloud services content channel here on Light Reading.

Described as a set of cloud-native, modular and open offerings and services, amdocsONE is expected to help Orange bring services to market faster and exploit new lines of business. Luis Barcenilla Visus, program director at Orange Spain, emphasized that its investment in consolidating and modernizing systems "is a major business priority."

The new deal with Vodafone Spain places a focus on integrating customer support across different digital channels, including the operator's customer care app and website, the virtual assistant TOBi, SMS, Facebook and Twitter.

Vodafone Spain will make use of Amdocs' NICE inContact CXone to gain a comprehensive view of its customers across all channels. Among other things, this could help the operator to spot customers who are the verge of leaving, and also offer promotions in a more targeted way.

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— Anne Morris, contributing editor, special to Light Reading

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About the Author(s)

Anne Morris

Contributing Editor, Light Reading

Anne Morris is a freelance journalist, editor and translator. She has been working in the telecommunications sector since 1996, when she joined the London-based team of Communications Week International as copy editor. Over the years she held the editor position at Total Telecom Online and Total Tele-com Magazine, eventually leaving to go freelance in 2010. Now living in France, she writes for a number of titles and also provides research work for analyst companies.

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