8:29 AM, PDT -- Analyze this concept: Broadband technical support at the Treasure Island Hotel and Casino. Anyway, late last night I spent a few minutes on the phone with an affable fellow who sounded as though he'd smoked unfiltered cigarettes since the age of five. He was technical support. Once rebooting didn't work, he said he'd send a technician up to my room "sometime on Monday."

In marketingspeak -- forgive me, I'm at a trade show -- broadband access is not a core competency here. No worries. I'm at the USTA press room filing via a WiFi link. I'll pop in on the conference proceedings sometime on Monday.

— Phil Harvey, News Editor, Light Reading