It's a rational business policy, one that benefits the majority of Netflix customers with moderate movie consumption. However, users that take the company's offer of "unlimited" DVD monthly rentals seriously have conniptions. It reminds me of an old episode of Hill Street Blues where a raging rotund fellow pulled up a rolling stool to an all-you-can eat salad bar, coasting around and pigging out. His defense: But it says all you can eat!
With broadband providers now under the net neutrality microscope for prioritizing and throttling traffic on their private networks -- usually in the name of improving the customer experience -- perhaps regulators should consider a Netflix Neutrality provision, too. Is it not inconceivable that the next move by the dominant DVD service may be to begin throttling based on content? For example, in the name of good taste, Netflix could implement a policy to throttle Kangaroo Jack so Lord of the Rings is delivered sooner.
Or, even implement an algorithm that prevents a customer from ever seeing a DVD featuring Vanilla Ice? Unfettered access to the largest public library of video content is at risk. Something must be done, and quickly! Or, U.S. regulators could decided to leave well enough alone with Netflix and broadband access until evidence of an actual -- not hypothetical -- problem surfaces.
— Michael Harris, Chief Analyst, Cable Digital News