Gadget Watch: Apple Sorry for iPhone 4 Fiasco

Apple Inc. (Nasdaq: AAPL) apologized to frustrated users unable to reserve their iPhone 4's today as it explained that massive pre-orders of more than 600,000 units for the smartphone took it and its carrier partners by surprise, as we run this week's device news highlights.
  • Apple Inc. (Nasdaq: AAPL) and AT&T Inc. (NYSE: T) had major hitches with the first day of iPhone 4 pre-orders. The AT&T Website couldn't handle the volume of orders, while Apple said that it had more than 600,000 pre-orders for the iPhone 4 in one day.

    "Yesterday Apple and its carrier partners took pre-orders for more than 600,000 of Apple's new iPhone 4," Apple said in a statement Wednesday. "It was the largest number of pre-orders Apple has ever taken in a single day and was far higher than we anticipated, resulting in many order and approval system malfunctions."

    The company apologized to users that were turned away "or abandoned the process in frustration" and hopes that users "will try again or visit an Apple or carrier store once the iPhone 4 is in stock."

    It appears that problems weren't limited to AT&T and the US. SoftBank Mobile Corp. saw users lining up for several hours to attempt to reserve their phone and servers crashed in Tokyo too, according to the Associated Press.

  • Both Motorola Inc. (NYSE: MOT) and Samsung Electronics Co. Ltd. (Korea: SEC) are claiming that they will introduce the "next generation" of phones based on the Android operating system this month. Motorola is bringing together co-CEO Sanjay Jha with executives from Google (Nasdaq: GOOG), Verizon Wireless , and Adobe Systems Inc. (Nasdaq: ADBE) to introduce "the next generation of DROID" in New York on June 23. Motorola had a hit with the first Droid phone for Verizon and is expected to introduce the Droid2 and more this summer. (See Verizon's Advantages: Unlimited Data & Android.)

  • Samsung, meanwhile, says it will introduce "the next generation in Android smartphones" on June 29 in New York City. The company hasn't yet revealed what it will be releasing, but it is working on a number of Android devices. (See Samsung Bets on Hardware.)

  • The Wall Street Journal says that BlackBerry is working on a tablet and a touchscreen "with a slide-out keyboard."

  • AT&T Inc. (NYSE: T) has a new Android coming: The operator is introducing the High Tech Computer Corp. (HTC) (Taiwan: 2498) Aria on June 20. Dante Martin, product manager at AT&T for Android devices, introduces the HTC Aria in the video below:

    Wait! There's more:

    — Dan Jones, Site Editor, Light Reading Mobile

  • DCITDave 12/5/2012 | 4:32:10 PM
    re: Gadget Watch: Apple Sorry for iPhone 4 Fiasco

    I think they probably made their assumptions based on the iPhone 3GS numbers, another nice-to-have upgrade, as opposed to a completely new product/platform. Also, they might have assumed that new sales would be a bit slower given the iPhone's penetration. How many iPhone's do people really need?

    So this is a bit surprising and it'll be interesting to see if most of these numbers come from upgrades or defections from Sprint or other carriers.

    joset01 12/5/2012 | 4:32:10 PM
    re: Gadget Watch: Apple Sorry for iPhone 4 Fiasco

    I surprised that they didn't expect heavy pre-orders. You think after the iPad delays Apple -- and its carrier partners -- might have started modeling how to handle heavy pre-orders on the new phone.

    joset01 12/5/2012 | 4:32:06 PM
    re: Gadget Watch: Apple Sorry for iPhone 4 Fiasco

    "How many iPhone's do people really need?"

    Evidently they're collecting the set.

    Darkness 12/5/2012 | 4:32:05 PM
    re: Gadget Watch: Apple Sorry for iPhone 4 Fiasco

    Is it really that surprising?

    The iPhone is is a clevererly/well design/built product (at least this is my point of view as an iPhone user but not Apple addict).

    Apple's recent maket capitalization news (beating Microsoft) probably helped convinced a number of potential new users to make the move.

    But, most of all, I think it is Apple's decision not to support multitasking on models older than the GS that might have convinced current first and second generation owners to upgrade.

    I am aware that older iphone models are multitasking capable as some users who "jailbreak" their iPhone confirmed but I think it is a shame that Apple is denying current iphone user this functionality.

    malcolm111 12/5/2012 | 4:32:00 PM
    re: Gadget Watch: Apple Sorry for iPhone 4 Fiasco

    Let's not forget that all existing IPhone owners with AT&T that have an subsidy offer coming in 2010 are receiving an offer for the IPhone 4.  That pushes a lot of future demand into the present.  AT&T customers did not receive as generous an offer when the IPhone 3GS was launched.

    joset01 12/5/2012 | 4:31:58 PM
    re: Gadget Watch: Apple Sorry for iPhone 4 Fiasco


    Yeah, I'm not surprised that iPhone 4 is going gangbusters. I just find it interesting that Apple was taken by surprise. You would think that the level of interest in the much more expensive iPad would have tipped them off that 4 would be a big seller.

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