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Charter's VOD Is DOA

Phil Harvey
9/11/2007
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7:00 AM -- The billboards around my 'hood are hard to miss. "Charter's got video on demand," they proclaim. All you need do, so they say, is tune to channel 999 and you can get your movies when you want them.

But tuning to channel 999 on a Friday or Saturday evening -- the time when most folks would generally be in the queue at Blockbuster or sitting through a bazillion advertisements in the cinema -- gets you a blue screen that states that Charter's video-on-demand is loading.

And so it loads for 15 to 20 minutes, until I get sick of it and change the channel.

This phenomenon has repeated itself for two weekends now. I've waited on hold for tech support during those times about the same number of minutes without speaking to anyone.

I've tried restarting the set-top box. I've double checked that all other set-top functions are working flawlessly. I've cursed. I've prayed. I've cursed while praying, which is pretty risqué, but I do live on the edge.

So what shall I try next? Is this a "there are too many people on my network" problem? Or is it a "Phil Harvey shouldn't be trusted with anything that runs on electricity" problem?

Any clue what I should do?

— Phil Harvey, Barely Managing Editor, Light Reading

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Ryan Lawler
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Ryan Lawler,
User Rank: Light Beer
12/5/2012 | 3:02:59 PM
re: Charter's VOD Is DOA
Um, find a new service provider?
Ryan Lawler
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Ryan Lawler,
User Rank: Light Beer
12/5/2012 | 3:02:59 PM
re: Charter's VOD Is DOA
Um, find a new service provider?
DCITDave
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DCITDave,
User Rank: Light Beer
12/5/2012 | 3:02:59 PM
re: Charter's VOD Is DOA
I'd rather not.

Switching providers is a colossal pain in the ass.

And this seems like something that should be known/fixable, given the billboards and all the advertising surrounding VOD.
DCITDave
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DCITDave,
User Rank: Light Beer
12/5/2012 | 3:02:58 PM
re: Charter's VOD Is DOA
That's a happy hour stop. Not a place I'm going to spend all evening.

ph
Raymond McConville
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Raymond McConville,
User Rank: Light Beer
12/5/2012 | 3:02:58 PM
re: Charter's VOD Is DOA
Phil, what are you doing at home on a Friday night anyway? Shouldn't you be here:

http://www.lightreading.com/bl...

rjmcmahon
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rjmcmahon,
User Rank: Light Beer
12/5/2012 | 3:02:55 PM
re: Charter's VOD Is DOA
It's a free world. Stop complaining. Go buy a shovel and a ladder and string a cable through the ROWs to your own video server residing in your own NOC. In other words, compete, compete! compete!! Jeez, I thought this was obvious ;-)

roybean
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roybean,
User Rank: Light Beer
12/5/2012 | 3:02:55 PM
re: Charter's VOD Is DOA
Get a life ?

Get a hobby ?

Get a girlfriend / boyfriend, whatever your style is.

Stop paying $100 a month plus for TV ?
DCITDave
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DCITDave,
User Rank: Light Beer
12/5/2012 | 3:02:52 PM
re: Charter's VOD Is DOA
re: "Stop paying $100 a month plus for TV ?"

Uh, I don't.
Kshitij_Kumar
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Kshitij_Kumar,
User Rank: Light Beer
12/5/2012 | 3:02:51 PM
re: Charter's VOD Is DOA
Phil,

I'd suggest it's just teething troubles. Hang in there. You gotta ask a Cable guy, you know? :-)

When you tune to Channel 999, I'm thinking what's actually happening is that an application is starting up on your STB, and the app tells the STB to tune to the EIA (the part of the spectrum it's expecting the VOD Barker channel to come at).

It seems you're seeing the message from the application ("VOD is loading") but the STB is either not tuning to the correct channel so you would see the Barker, or the return path isn't getting your messages to the VOD system, or you're not getting authenticated.

Of course, when Charter starts using TellyTopia, such issues will be a thing of the past!

;-)

Meanwhile, I'll ask someone at Charter to help.
DCITDave
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DCITDave,
User Rank: Light Beer
12/5/2012 | 3:02:51 PM
re: Charter's VOD Is DOA
re: "Go buy a shovel and a ladder and string a cable through the ROWs to your own video server residing in your own NOC. In other words, compete, compete! compete!! Jeez, I thought this was obvious ;-)"

Sounds great. Would you like to be my first investor?
Page 1 / 2   >   >>
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