BT Targets SMEs

LONDON -- BT today launched a new nationwide service for small and medium sized businesses that gives them the equivalent of their own IT manager at a fraction of the cost of employing one.

With BT Business IT Manager, an SME can pick and mix from a range of options and get a level of service to suit their business perfectly. This could range from advice over-the-phone, remotely running software applications and updates, to installing PCs or networks or providing a more complex long-term solution.

For example, a complete BT Business IT Manager package of PCs, a server and hardware, using equipment from leading suppliers such HP, Microsoft and Intel, and including installation and IT support, all set up and ready to use costs from £37 per user per month. SMEs can even choose BT’s flexible financing option, to reduce up front expenditure on IT.

The service offers a choice of support, including proactive monitoring and management of the customer’s network and equipment to fix problems before the customer is even aware of them. With this option, if the customer encounters a problem themselves, they call their BT named contact, part of a dedicated team of specialists in the UK. They will resolve the situation or send someone to the customer’s site that can.

BT says that ideally, small businesses would like the support of their own IT Manager, but they cannot always justify the investment. To keep the costs down they do what they can themselves, without specialised resource to manage increasingly complex systems. BT Business IT Manager now provides SMEs with a complete end-to-end service across both IT and communications.

BT Group plc (NYSE: BT; London: BTA)

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