Comcast Service Down – Just Start the Weekend Now

A fiber cut by a backbone network partner took out service for business and residential customers of Xfinity Internet, video and voice, according to Comcast.

Mitch Wagner, Executive Editor, Light Reading

June 29, 2018

3 Min Read
Comcast Service Down – Just Start the Weekend Now

Comcast customers are suffering through an outage hitting business and residential Internet, video and voice, the company said Friday. The cause is a fiber cut that Comcast believes affects other providers as well.

"We identified two separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential Internet, video and voice customers. We again apologize to anyone who was impacted," the company said in an emailed statement. reported outages in the Comcast Xfinity service beginning at 12:36 p.m. ET Friday, with reports coming from Seattle, San Francisco, Chicago, Philadelphia, New York and more. More than 11,000 reports of outages were lodged in the first four hours.

Figure 1: Downdetector live outage map, about 4:35 p.m. ET Friday. Downdetector live outage map, about 4:35 p.m. ET Friday.

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About the Author(s)

Mitch Wagner

Executive Editor, Light Reading

San Diego-based Mitch Wagner is many things. As well as being "our guy" on the West Coast (of the US, not Scotland, or anywhere else with indifferent meteorological conditions), he's a husband (to his wife), dissatisfied Democrat, American (so he could be President some day), nonobservant Jew, and science fiction fan. Not necessarily in that order.

He's also one half of a special duo, along with Minnie, who is the co-habitor of the West Coast Bureau and Light Reading's primary chewer of sticks, though she is not the only one on the team who regularly munches on bark.

Wagner, whose previous positions include Editor-in-Chief at Internet Evolution and Executive Editor at InformationWeek, will be responsible for tracking and reporting on developments in Silicon Valley and other US West Coast hotspots of communications technology innovation.

Beats: Software-defined networking (SDN), network functions virtualization (NFV), IP networking, and colored foods (such as 'green rice').

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