BELLEVUE, Washington – What AT&T takes away, T-Mobile brings back. Following news that AT&T is discontinuing DSL home broadband in many communities, T-Mobile is massively expanding its Home Internet pilot service to give another option to an additional 20 million households in parts of 450 cities and towns — many in rural America — being abandoned by AT&T in the middle of a pandemic when connectivity has never been more important. With this move, the Un-carrier is also expanding its Home Internet pilot to non-T-Mobile customers in these areas.
T-Mobile has been piloting Home Internet on its LTE network, as the Un-carrier prepares to launch 5G Home Internet across the country. And it's clear the service is badly needed. 61 percent of rural households have no choice when it comes to high speed home broadband.
"We can't stand idly by while AT&T leaves potentially millions with fewer home Internet options at a time when our connection to the Internet is so vital — for work, remote school, connection with family and friends. That's why we're undertaking this massive expansion," said Mike Sievert, CEO of T-Mobile. "The Carriers and the Cableopoly have consistently over-promised and under-delivered when it comes to broadband access. Thanks to our merger with Sprint, we can end this and give millions in underserved communities more choices and competition for high-speed home broadband."
T-Mobile Home Internet is just $50/month with AutoPay and features many of the same benefits that have made T-Mobile the fastest growing wireless provider for the past seven years:
Covid-proof: it's all self-installation so no need for installers to come to your home.
No hardware fees. $0 hardware lease with service.
No maddening "introductory" price offers. What you pay at sign-up is what you'll pay as long as you have service.
T-Mobile Home Internet originally launched last year as an invite-only pilot for select T-Mobile customer households, including many in underserved and rural areas. Customer feedback should leave old-school ISPs quaking in their boots. Examples: customers give T-Mobile Home Internet an average Net Promoter Score (NPS) of 42, compared to -75 (that's a negative 75!) for their previous provider. 73 percent report saving money with T-Mobile Home Internet, and of those saving money, 78% report saving more than $20/month and more than 50% report saving more than $30 per month or $360 annually.
T-Mobile recently expanded the Home Internet pilot to non-T-Mobile customers in several Western Michigan counties including the Grand Rapids area. The reaction to the rollout paints a message that's crystal clear: consumers desperately want, or even NEED, better Internet access. It also provides T-Mobile the confidence for today's significant expansion.
The Home Internet pilot provides home broadband on the Un-carrier's LTE network. With additional capacity unlocked by the merger with Sprint, T-Mobile is preparing to put its massive network capacity to use, in part by launching 5G Home Internet nationwide, covering more than 50% of U.S. households within six years and providing a desperately needed alternative to incumbent cable and telco ISPs.
T-Mobile Home Internet service is available on a first-come, first-served basis based on equipment inventory and local network capacity, which is expanding all the time. For more information on T-Mobile Home Internet or to check availability for your home in these areas, visit https://www.t-mobile.com/isp.
List of New Cities & Towns:
Alabama
Arkansas
Fayetteville-Springdale-Rogers
Little Rock-North Little Rock-Conway
California
San Jose-Sunnyvale-Santa Clara
San Francisco-Oakland-Berkeley
Los Angeles-Long Beach-Anaheim
Sacramento-Roseville-Folsom
San Diego-Chula Vista-Carlsbad
San Luis Obispo-Paso Robles
Riverside-San Bernardino-Ontario
Oxnard-Thousand Oaks-Ventura
Santa Maria-Santa Barbara
Florida
Miami-Fort Lauderdale-Pompano Beach
Tampa-St. Petersburg-Clearwater
Orlando-Kissimmee-Sanford
Pensacola-Ferry Pass-Brent
Deltona-Daytona Beach-Ormond Beach
Crestview-Fort Walton Beach-Destin
Palm Bay-Melbourne-Titusville
Georgia
Atlanta-Sandy Springs-Alpharetta
Iowa
Davenport-Moline-Rock Island
Illinois
Indiana
Indianapolis-Carmel-Anderson
Kansas
Kentucky
Louisville/Jefferson County
Louisiana
Michigan
Minnesota
Minneapolis-St. Paul-Bloomington
Missouri
Mississippi
North Carolina
Charlotte-Concord-Gastonia
New Mexico
Nevada
Las Vegas-Henderson-Paradise
Ohio
Youngstown-Warren-Boardman
Oklahoma
Pennsylvania
South Carolina
Charleston-North Charleston
Myrtle Beach-Conway-North Myrtle Beach
Tennessee
Nashville-Davidson--Murfreesboro--Franklin
Texas
Houston-The Woodlands-Sugar Land
Dallas-Fort Worth-Arlington
San Antonio-New Braunfels
Austin-Round Rock-Georgetown
Virginia
Wisconsin
West Virginia
During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Sales tax & regulatory fees included in monthly service price for qualifying accounts. Qualifying account and credit approval required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay $207. Video streaming resolution depends on available speeds. Without AutoPay, $5 more. May not be reflected on 1st bill. See T-Mobile.com/OpenInternet for network management details.
T-Mobile