TWC Expands TWC Maxx to 2 More Markets

TWC expands TWC Maxx to Greensboro and Wilmington, N.C.

July 15, 2015

1 Min Read

NEW YORK -- Time Warner Cable (TWC) today announced it will begin transforming the TV and Internet service experience, known as TWC Maxx, in two additional service areas – Greensboro and Wilmington, N.C. – as company research shows increased customer satisfaction where the enhancements have been completed. The service transformation features ultra-fast Internet speeds, state-of-the-art TV services and best-in-class reliability.

“We continue with our commitment to greatly enhance the customer experience area by area with the addition of Greensboro and Wilmington to our effort,” said John Keib, Time Warner Cable EVP and COO, Residential Services. “Today’s announcement is buoyed by data from our initial ‘TWC Maxx’ service areas showing there is meaningful improvement in customer satisfaction where we’ve implemented these enhancements. We’re bringing a new experience to our customers, and they are noticing.”

Company research from Los Angeles, New York City and Austin, Texas, initial “TWC Maxx” areas where the service transformation is complete, shows customer satisfaction trending upward year over year. Overall across these areas, the research shows improvement in customer satisfaction with Internet speed, as well as reliable Internet and video services.

TWC announced its commitment to transform the customer experience in January 2014. The effort is also underway in Kansas City, Dallas, San Antonio, San Diego, Hawaii and Charlotte and Raleigh in North Carolina. Approximately 45 percent of Time Warner Cable Internet customers nationwide will have access to TWC Maxx Internet speeds by the end of this year, and more than 50 percent of video subscribers will have access to all-digital video once the transformation in these first twelve service areas is complete.

Time Warner Cable Inc. (NYSE: TWC)

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