Interxion extends managed services portfolio with Secure Monitoring Service

October 4, 2004

2 Min Read

AMSTERDAM -- Interxion* today announced the launch of its Secure Monitoring Service, providing infrastructure monitoring facilities to enterprises and service providers to ensure optimal systems uptime as well as response time. Setting the industry standard for business continuity and disaster recovery planning, this scalable solution comprises tools that enable businesses to track the status of devices and analyse performance data via a managed service contract, and guarantees immediate response to system breakdown.

The online Secure Monitoring Service goes beyond commonly available scanning services by also monitoring behind the firewall, ensuring the optimal performance of equipment such as CPUs and disks, as well as the overall network. It also includes comprehensive reporting capabilities, such as availability and Mean Time To Repair reports (MTTR). By providing online access to constantly updated equipment information, Secure Monitoring Service enables companies to pinpoint and rectify problems immediately, mitigating against downtime and data loss, and complying with the company's business continuity strategy.

As part of the Secure Monitoring Service, businesses outline the systems to be monitored and define appropriate performance parameters to bolster operational resilience. Quality of Service (QoS) breaches will trigger alarms, which prompt trained technicians at Interxion's European Support Centre (ESC) into action - contacting the customer, via the chosen medium of communication and in their native language, or executing a predefined course of action.

In conjunction with Interxion's Hands and Eyes service, the ESC takes complete control of problem resolution without the need for customer intervention. Interxion's Secure Monitoring Service and Hands and Eyes are bound by industry leading Service Level Agreements - including assurances on power and cooling and rapid response to any issues affecting customers' equipment.

A provider of web-based business applications and professional services, UK based Accessible Technologies is using Interxion's Secure Monitoring Service to bolster the offering it provides its customers.

"Providing web-based applications 24x7 to our customers means that no stone can be left unturned when it comes to our guarantee of availability. We selected Interxion's Secure Monitoring Service to reinforce our business continuity strategy and bolster our corporate armour against IT failure and downtime, which would cost our customers dearly," said Pat Hastings, Head of Professional Services at Accessible Technologies. "Having the Interxion ESC team a phone call away, knowing that they are watching for glitches around the clock, gives us peace of mind because we can rely on the team to alert us instantly to any potential IT system problems."


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