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AT&T intros location-based 911 routingAT&T intros location-based 911 routing

Via vendor Intrado, AT&T said it can now route 911 calls to the appropriate call center based on a caller's location. #pressrelease

May 10, 2022

2 Min Read
AT&T intros location-based 911 routing

DALLAS – AT&T is the first carrier to launch location-based routing to automatically transmit wireless 9-1-1 calls to the appropriate 9-1-1 call centers on a nationwide basis. Through this new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 9-1-1 call is coming from using device GPS and hybrid information to route the call to the correct 9-1-1 call center, also known as public safety answering point or PSAP.

With location-based routing, a device can be located and routed within 50 meters of the device location. Prior to this launch, wireless 9-1-1 calls were routed based on the location of cell towers, which can cover up to a 10-mile radius. This can cause delays in emergency response, especially when a call is made within PSAP border areas where state, county or city boundaries overlap.

The nationwide rollout has started and is available in Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, Wyoming, Kansas, Illinois, Iowa, Minnesota, North Dakota, Missouri, Nebraska, South Dakota and Guam. Additional regions will be rolled out over the next several weeks. The nationwide rollout is scheduled to be completed by the end of June.

Why is this important? Today, 68% of adults don’t have a landline in their homes. When AT&T worked with the FCC to establish the first 9-1-1 systems over 50 years ago, communication technology was drastically different with landline phones dominating the market. And now 80% of 9-1-1 calls come from a mobile device.1 With the tremendous growth of wireless connections and mobile 9-1-1 calls, AT&T is deploying this public safety network feature so when an emergency happens, the public has the same fast, accurate and reliable connection to PSAPs, whether they’re calling from their mobile device or a landline phone.

AT&T is paving the way to create safer communities and is the only carrier to provide the most accurate solution to reduce wireless 9-1-1 call transfers beyond what the FCC is requiring carriers today. This is especially important in an emergency when lives are on the line.

AT&T is also the only public safety carrier with FirstNet, Built with AT&T to deliver end-to-end emergency communication solutions to support the public safety community. Additionally, AT&T is the market leader in the U.S. with NextGen 9-1-1 solutions that are critical to keeping communities safe and helping save lives. For three consecutive years, AT&T has been recognized by Frost & Sullivan with the Market Leadership Award for U.S. NextGen 9-1-1 Services.

Read the full press release here


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