Unveils a platform scaleable to serve over one billion minutes of automated, multimedia desktop conferencing services via VOIP

June 20, 2004

1 Min Read

DENVER and MONTPELLIER, France -- Genesys Conferencing, a global multimedia conferencing leader, today unveiled a platform scalable to serve over one billion minutes of automated, multimedia desktop conferencing services via Voice over Internet Protocol (VoIP).

Genesys Conferencing has spent the last several years integrating its proprietary software and applications with VoIP technologies. Backed by 15 years of carrier-grade platform-building experience, Genesys Conferencing has created a highly scalable IP-based platform tightly integrated with Genesys Meeting Center.

The platform, consisting of Genesys Conferencing's IP-based backbone together with carrier-class media servers, is designed to future-proof Genesys' own infrastructure and provides a stable platform for customers as they migrate to VoIP. It encompasses a range of new technologies developed by Genesys to integrate VoIP capabilities within all stages of the conferencing process, including:

  • * An end-to-end IP-based audio platform
    * PSTN (Public Switched Telephone Network) calls converted to IP through media gateways, and vice versa, in accordance with a customer's existing infrastructure
    * IP-based Web conferencing in Genesys Meeting Center which is completely integrated with the audio platform through IP
    * IP-based support servers, including billing, reporting and monitoring, now also fully integrated with the IP voice infrastructure

The development is a response to Genesys' Fortune 500 customers and telecom partners looking to consolidate their voice delivery around IP. However, VoIP will ultimately be behind all Genesys Meeting Center services to customers regardless of their existing infrastructure, whether it is based on IP or PSTN. In the case of PSTN, voice traffic will be converted to IP from PSTN at the media gateway, providing a homogenous, seamless, integrated conferencing service.

Genesys Conferencing

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