Abstract: Do all your customers have service? And what is their service level? How do you know?

Service availability and user experience are arguably the two most important KPIs for a cable/MSO. Nothing is more important than making sure your subscribers have service availability and that they receive quality services. In this webinar, Jeff Templeton, Director of System Engineering, NETSCOUT, will discuss how cable/MSO can gain visibility to these essential measurements over hybrid coax, DAA and WiFi.

Alan Breznick, Cable/Video Practice Leader, Light Reading

February 14, 2022

1 Hr View
Are Your Cable/Fixed/FTTX Customers Impacted by Outages?

Date: Mar 29, 2023

Duration: 1 Hr

About the Author(s)

Alan Breznick

Cable/Video Practice Leader, Light Reading

Alan Breznick is a business editor and research analyst who has tracked the cable, broadband and video markets like an over-bred bloodhound for more than 20 years.

As a senior analyst at Light Reading's research arm, Heavy Reading, for six years, Alan authored numerous reports, columns, white papers and case studies, moderated dozens of webinars, and organized and hosted more than 15 -- count 'em --regional conferences on cable, broadband and IPTV technology topics. And all this while maintaining a summer job as an ostrich wrangler.

Before that, he was the founding editor of Light Reading Cable, transforming a monthly newsletter into a daily website. Prior to joining Light Reading, Alan was a broadband analyst for Kinetic Strategies and a contributing analyst for One Touch Intelligence.

He is based in the Toronto area, though is New York born and bred. Just ask, and he will take you on a power-walking tour of Manhattan, pointing out the tourist hotspots and the places that make up his personal timeline: The bench where he smoked his first pipe; the alley where he won his first fist fight. That kind of thing.

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