AIOps Phase III Showcased at Digital Transformation Asia
AIOps Catalyst explores AI business value in communications service providers' operations by developing multiple AI-based use cases within IT and network processes.
November 20, 2019
KUALA LUMPUR -- AIOps Catalyst is a joint innovation program involving Huawei Services, world-class telcos and vendors. The AIOps phase III Catalyst, showcased at the Digital Transformation Asia (DTA) held on Nov 12-14th in Kuala Lumpur by TM Forum, addresses the CSPs’ challenges to raise business performance by leveraging AI to automate and enhance vital operational and business processes in order to improve customer experience, quality and efficiency.
With a continuously growing team onboarding new Champions, the phase III of the AIOps Catalyst takes further steps in this direction to explore a rapidly emerging AI technology and deliver tangible and measurable business results, service improvement opportunities and repeatable best practices.
The AIOps Catalyst combines the initiatives of 7 large CSPs and 5 vendors developing and deploying multiple AI-based use cases addressing the following business needs:
Preventing bad customer experience
Predicting churn and retaining proactively valuable customers
Monitoring accurately the service levels
Identifying potential faults and their root causes in 5G network before they generate impacts or outages
Preventing customer complaints
Performing preventive maintenance activities
Taking into practice of HBB intelligent O&M framework to accelerate operation transformation