Telecom Italia Uses Sandvine to Enhance CEM

Telecom Italia taps Sandvine offerings for its service operations center (SOC) and customer experience management (CEM) platforms.

May 5, 2015

1 Min Read

WATERLOO, ON -- Sandvine, (TSX:SVC) a leading provider of intelligent broadband network solutions for fixed and mobile operators, today announced that Telecom Italia is using Sandvine solutions as a key part of its service operations center (SOC) and customer experience management (CEM) platforms.

Telecom Italia, a Sandvine customer since 2012, is using data generated by Sandvine’s Business Intelligence and Usage Management products to generate key performance indicators (KPIs) for their fixed and mobile networks in Italy. The data is fed by Sandvine’s Record Generator directly to big data and SOC/CEM systems used by Telecom Italia’s internal operations, planning and marketing teams.

Ensuring a high quality web-browsing and video experience are essential for helping Telecom Italia provide the best possible service to their subscribers. Sandvine provides Telecom Italia with numerous attributes used to measure both web and video quality, so that Telecom Italia can proactively diagnose network issues and identify quality-related network trends before they impact their subscribers.

“Sandvine provides simplified integration with third-party CEM systems to help operators gain a better understanding of their subscribers,” said Don Bowman, CTO, Sandvine. “This third-party integration, combined with the flexibility of Network Analytics, Sandvine’s stand-alone analytics solution, provides operators with the data they need, in any system they want to view it.”

Sandvine Inc.

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