Atos Origin Claims Outsourcing Kudos

Black Book survey awards managed services company top marks in customer satisfaction for second year running

June 1, 2010

1 Min Read

PARIS -- Atos Origin, an international IT services company, was named Top Vendor in IT Telecom Outsourcing for the second consecutive year in customer experience following an in-depth survey by analyst Black Book, part of Datamonitor. KPI’s such as best of breed technology and process improvement, customization, innovation, delivery excellence, support and customer care, and overall performance were rated. Atos Origin scored Top Vendor in IT Telecom Outsourcing on 11 out of 18 performance areas. The report interviewed 629 individuals – including C officers of the Fortune 200 and Inc 500 - that work for telecom operators across the world and over 186 technology and outsourcing contracts were investigated.

"Atos Origin has earned the distinction of being the most customer-respected Telecommunications IT vendor in the world," said Doug Brown, co-author of The Black Book of Outsourcing. "Atos Origin has earned the top honors in the industry due to its ability to deploy technology solutions consistently across the full spectrum of criteria that clients seek and honor in their outsourcing vendor."

Atos Origin S.A.

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