Accanto Offers Managed Services

New turn-key offering allows mobile operators to take advantage of latest monitoring technologies and skilled personnel

November 9, 2009

1 Min Read

HELSINKI -- Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today the Managed Services Program. AccantoEye™ provides wireless operators a low-upfront investment alternative to implement and manage the industry’s most acclaimed network monitoring and troubleshooting solution, Accanto’s intelligent Customer Service Assurance (iCSA).

“Of the issues affecting mobile operators today, the introduction of advanced broadband services is the most significant,” said Michele Campriani, CEO of Accanto Systems. “While these services are experiencing explosive growth, they are also consuming more bandwidth, without a relevant increase in ARPU. In addition, the complexity of the converged networks used by these services is creating longer trouble ticket resolution times and a shortage of skilled resources. All of these factors are causing operators to look for new ways to manage these converged services while minimizing capital expenditures and operational expenses.”

The new AccantoEye™ Managed Services offering is a turn-key program that gives operators the ability to fully implement the Accanto iCSA monitoring and troubleshooting solution and have it managed by the Accanto Professional Services team on a monthly-fee basis. Accanto iCSA, recipient of Frost & Sullivan’s Product Line Strategy of the Year Award and IEC’s Infovision Award, is an innovative Customer Service Assurance (CSA) solution designed to help operators manage and troubleshoot modern converged telecom networks and services.

“Ensuring a positive customer experience is one of the most important issues facing operators. Unfortunately, the network and service complexity, the lack of qualified personnel and the pressure to reduce expenses work against the operator,” said Jarkko Multanen, CTO of Accanto. “AccantoEye™ offers a cost-effective and low-risk way for operators to use the latest monitoring and troubleshooting technologies and the

Accanto Systems

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