CosmoCom, Broadsoft Finish Tests

CosmoCom has completed interoperability testing between its software platform and BroadSoft's BroadWorks VOIP application server

June 27, 2006

1 Min Read

MELVILLE, N.Y. -- CosmoCom, the Contact Center On-Demand specialist, today announced it had successfully completed interoperability testing between its CosmoCall Universe all-IP contact center software platform and BroadSoft's BroadWorks VoIP application server. The interoperable solution empowers service providers to offer a complete hosted communication service to their enterprise customers with a unified PBX and Contact Center.

CosmoCall Universe (CCU) enables service providers to offer a unified hosted contact center suite that includes ACD, IVR, IVVR, CTI, multimedia recording, and administrative tools, all within a single, high-capacity, high-availability, multi-tenant platform. BroadWorks enables service providers to offer hosted IP PBX services that have all the features of traditional PBX systems. Both services allow customers to benefit without incurring the capital investment and operational overhead of premise-based systems.

Service providers hosting the two platforms can now deliver all of the telecommunications needs of an organization as a unified whole. A single end user device, typically a SIP-enabled IP telephone, serves as the terminal for both PBX extensions and call center agents. Calls flow seamlessly between call center agents and other staff members. The systems share status and presence information, facilitating customer service when call center agents need to seek out subject matter experts in the larger organization. And CosmoCom's advanced IVR capabilities are available to provide automated attendant services and other applications not related to the contact center.

"We are delighted that two of our key platform providers are cooperating in this way," commented Kent Charugundla, CEO of EagleACD, a service provider that has deployed both BroadWorks and CosmoCall Universe. "We are confident that the integrated offering will appeal to our customers and ultimately help us to achieve greater success with both services."

CosmoCom Inc.

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