GE Buys ServiceMax in $915M Cloud Play

The acquisition beefs up GE Digital's field service capabilities, part of its industrial Internet vision.

Mitch Wagner, Executive Editor, Light Reading

November 15, 2016

2 Min Read
GE Buys ServiceMax in $915M Cloud Play

GE is leading the way in the trend toward every company becoming a software and cloud company. The old-line manufacturer of train locomotives and jet engines is transforming itself, using Internet of Things, software and the cloud to service those machines, creating additional value for its industrial customers -- and revenue for itself.

In the latest step in that direction, GE Digital announced it has acquired ServiceMax, which provides cloud-based field service management solutions. The $915 million deal is expected to close in January. The acquisition provides GE Digital with enhanced capabilities for is IoT vision, which it calls "industrial Internet," the company said in a statement.

GE had previously used Service Max for internal productivity; with the acquisition, GE plans to add analytics and insights to ServiceMax logistics, workforce optimization and deployment. GE expects it can prove service productivity by $25 billion using analytics, combining ServiceMax with GE's own Predix IoT operating system.

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ServiceMax services include inventory and parts logistics, scheduling and workforce optimization.

Service revenue is "the bulk of our earnings and is a key part of what makes us successful," Bill Ruh, chief executive officer of GE Digital, told Bloomberg. "We're moving away from where it's all on paper to where it's all becoming fully automated. Services are becoming a key part of the digital economy."

GE established GE Digital last year on the outskirts of Silicon Valley; the company has said it may be a $15 billion business by 2020, according to Bloomberg.

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— Mitch Wagner, Follow me on TwitterVisit my LinkedIn profile, Editor, Light Reading Enterprise Cloud

About the Author

Mitch Wagner

Executive Editor, Light Reading

San Diego-based Mitch Wagner is many things. As well as being "our guy" on the West Coast (of the US, not Scotland, or anywhere else with indifferent meteorological conditions), he's a husband (to his wife), dissatisfied Democrat, American (so he could be President some day), nonobservant Jew, and science fiction fan. Not necessarily in that order.

He's also one half of a special duo, along with Minnie, who is the co-habitor of the West Coast Bureau and Light Reading's primary chewer of sticks, though she is not the only one on the team who regularly munches on bark.

Wagner, whose previous positions include Editor-in-Chief at Internet Evolution and Executive Editor at InformationWeek, will be responsible for tracking and reporting on developments in Silicon Valley and other US West Coast hotspots of communications technology innovation.

Beats: Software-defined networking (SDN), network functions virtualization (NFV), IP networking, and colored foods (such as 'green rice').

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