Genesys Wins Deal
Gates relies on instantaneous communications among employees to serve its international customers, as the only non-tire producing rubber company with sales and manufacturing operations in all of the world's major markets. Until implementing GETS, Gates employees depended on basic instant messaging for real-time communication, but found that many issues were much too complex to handle via instant message.
Gates initially approached Microsoft to find out how to integrate Microsoft Office Live Communications Server with the company's IP telephony system. Microsoft's answer: contact Genesys for advanced collaborative communications.
Genesys Telecommunications Laboratories Inc.