VOIP services

Genesys Wins Deal

SAN FRANCISCO -- Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), has announced that Gates Corporation, a division of Tomkins PLC (a $4 billion UK-based company) and the largest non-tire rubber manufacturer of automotive and industrial products, systems and components in North America, has implemented the Genesys Enterprise Telephony Software (GETS) platform to maximize communications efficiencies among its worldwide offices.

Gates relies on instantaneous communications among employees to serve its international customers, as the only non-tire producing rubber company with sales and manufacturing operations in all of the world's major markets. Until implementing GETS, Gates employees depended on basic instant messaging for real-time communication, but found that many issues were much too complex to handle via instant message.

Gates initially approached Microsoft to find out how to integrate Microsoft Office Live Communications Server with the company's IP telephony system. Microsoft's answer: contact Genesys for advanced collaborative communications.

Genesys Telecommunications Laboratories Inc.

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