The pandemic will have a permanent impact on the way we live and work, forcing every part of society to evolve fast.

Iain Morris, International Editor

March 18, 2020

5 Min Read
With COVID-19 comes the real dawn of the digital age

"I was born in 2027 … after the bandwidth riots," says Wade Watts, the central character in Steven Spielberg's Ready Player One, as he marches between burnt-out vehicles and teetering skyscrapers made of derelict, corrugated-iron homes in the movie's dystopian landscape.

The intriguing reference is never explored, and yet bandwidth riots seemed a real possibility this week as governments battling the outbreak of COVID-19 put countries under lockdown. Panic about the disease has already sparked supermarket fights over groceries and toilet paper. As people shelter inside their homes, usage of network and online services has rocketed. The future depicted in Ready Player One, in which a largely housebound human race has lost itself in virtual reality, drew a little closer.

Figure 1: Wade Watts, the main character in Ready Player One, loses himself in virtual reality. Wade Watts, the main character in Ready Player One, loses himself in virtual reality.

The good news is that networks have so far proven resilient to the shock of a bandwidth surge. Notwithstanding a few mobile outages, there have been no major reports of fixed broadband problems in European countries where COVID-19 restrictions are in place. Even the UK, with its mainly copper-based networks, has coped with an apparent explosion in traffic after Boris Johnson, the prime minister, advised the population to work at home and avoid public places.

But even if the virus disappears in the summer, as everyone now prays, it will have a permanent effect on the way people work, live and play. Network operators, plus the companies that make their equipment and design their software, have acquired an even more critically important status almost overnight. Games developers have become a more exciting prospect than ever before. Lifestyles will change forever. Once the modus operandi of social misfits, home working will become the norm. Education and healthcare will shift online. In the hobbies and activities people have pursued outside the home with friends, COVID-19 will create a void the Internet may have to fill.

Indeed, if the world is to have any chance of avoiding another Great Depression, the private and public sectors will have to evolve fast. In countries such as the UK, that should mean ditching expensive plans for new rail lines and other controversial infrastructure projects and instead using that money to support the digital transformation of the national health service and other public sector organizations. Removing bureaucratic barriers to the rollout of higher-speed network technologies is another priority for the whole of Europe.

No organization can escape this upheaval, just as no person can. And many companies, such as several in the ill-fated airline industry, will unfortunately not pull through. For others, there is an opportunity in today's maelstrom. Despite the prevailing gloom, governments and firms that quickly adapt to the new reality will create value, protect jobs and generate confidence. Authorities should already be thinking about online classes for students currently confined to their bedrooms. Companies in all sectors will need to be similarly proactive: A firm that makes gym equipment, for example, should now be considering an investment in household products and personal trainer apps.

For more fixed broadband market coverage and insights, check out our dedicated Broadband content channel here on Light Reading.

In the telecom sector, there are some encouraging signs. In a five-point plan published this morning, Vodafone said it would pump additional funds into network capacity. It will also offer superfast connectivity to hospitals and free Internet access to educational resources for students stuck at home. In the business market, it will settle new orders with smaller suppliers in 15 days, down from the usual 30 to 60. More controversially, perhaps, it will offer people-tracking services to government authorities fighting to contain the virus.

For some operators, diversification could mean a determined push into the gaming and esports sectors. Japan's NTT DoCoMo just today announced an undisclosed investment in Genvid Technologies, an esports company. Genvid differs from the typical esports company, it claims, by allowing spectators to participate directly in games. Days earlier, Asian operators SK Telecom, SingTel and AIS announced plans for a regional gaming joint venture.

Analysts at Jefferies remain upbeat, pointing out that erroneous predictions of capitalism's demise were rife in the aftermath of the 2008 financial crisis. In an unusual piece of research – actually entitled "How will we live, work and play?" – the company notes the upside and opportunity for many companies throughout the global economy.

"We consume less, focusing on pursuits and experiences and loved ones. We work hard but our careers don't define us anymore," it writes about the world after COVID-19 in the type of analysis rarely associated with equity analysts. "Jefferies Research appreciates the irony of positing a societal shift away from materialism while at the same time suggesting ways to invest through it. Suffice to say we will need pasta and toilet roll, too."

For other experts, many organizations already have the telecom sector to thank for their survival. "Though some consumer-facing industries closed (airlines, hotels, restaurants etc.), many have been able to keep running because of the ubiquity of telecom networks," said John Strand, the CEO of Danish advisory firm Strand Consult, in his own written take on the crisis. His analysis is also a wake-up call for many companies. "Europe is hard-hit not just because of the high rate of infection but because so many small and medium-sized enterprises are not digital."

If they are to survive this pandemic and prosper in a post-COVID-19 future, adaptation will be essential.

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— Iain Morris, International Editor, Light Reading

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About the Author(s)

Iain Morris

International Editor, Light Reading

Iain Morris joined Light Reading as News Editor at the start of 2015 -- and we mean, right at the start. His friends and family were still singing Auld Lang Syne as Iain started sourcing New Year's Eve UK mobile network congestion statistics. Prior to boosting Light Reading's UK-based editorial team numbers (he is based in London, south of the river), Iain was a successful freelance writer and editor who had been covering the telecoms sector for the past 15 years. His work has appeared in publications including The Economist (classy!) and The Observer, besides a variety of trade and business journals. He was previously the lead telecoms analyst for the Economist Intelligence Unit, and before that worked as a features editor at Telecommunications magazine. Iain started out in telecoms as an editor at consulting and market-research company Analysys (now Analysys Mason).

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