Sonus Enhances SBC With Voice Security

WESTFORD, Mass. -- Sonus Networks, Inc. (Nasdaq: SONS), a market leader in next-generation IP-based network solutions, today announced the general availability of VoiceSentry™ an application-aware security system that protects Call Centers against telephony Denial of Service and other voice attacks. Telephony Denial of Service (T-DoS) has grown so quickly that the Federal Bureau of Investigation now tracks it separately from Internet DoS and Distributed Denial of Service (DDoS).

The VoiceSentry system gives enterprises a way to safeguard their voice networks from new cyber threats and keep enterprise costs from escalating. This innovative new solution extends the capabilities of the Sonus NBS5200 Session Border Controller to a new area of voice security.

"Half of remote customer interaction still takes place via telephone and every bad experience, whether from long wait times or blocked access, represents lost revenue for the call center," said Mykola Konrad, director of enterprise products at Sonus. "Customer satisfaction degrades with each minute on hold and 40 percent of abandoned callers do not call back. Voice Sentry gives calls centers their first line of defense for protecting their assets, their profitability, and their reputation."

"Advances in IP technology have opened up voice-based operations such as call centers to new voice attacks for which they haven't had a good defense mechanism," said Elisabeth Rainge, director of NGN operations at IDC. "The potential impact on the call center's operations is significant: their costs could increase as they struggle to handle the enormous volume of fraudulent calls, customer satisfaction could drop as response time slows, and the company's brand could take a hit."

Sonus Networks Inc. (Nasdaq: SONS)