The Digital Service Provider

To thrive in the Internet age, operators must transform themselves from 'communications service providers' into 'digital service providers.'

Teresa Mastrangelo, Senior Analyst, Heavy Reading

June 24, 2015

3 Min Read
The Digital Service Provider

The Internet has had a profound impact on how services are consumed and delivered, with traditional models no longer providing adequate revenue streams for operators. Additionally, strong competition from non-traditional providers, such as IT and software companies, is forcing operators to reexamine their business models and service offerings in order to remain competitive. As such, operators are embracing a more open industry value chain -- one that fosters the integration of capabilities across borders and across platforms to form an ecosystem that can scale globally, compete globally and provide global partner innovation.

In order to benefit from this open industry value chain, operators must transform themselves from "communications service providers" into "digital service providers." A key element of this transformation is the implementation of a service delivery platform (SDP) that can accelerate the creation and delivery of new and innovative digital services such as IoT services, hosted cloud services and data monetization -- to name only a few -- that will drive future revenue growth.

Figure 1: Evolution of Services

The digital SDP typically supports end-to-end business operation services such as distribution, aggregation, monetization and operations, allowing operators to better monetize their own digital assets while building a profitable digital value chain. Additionally, when integrated with assets from external channels such as the web and social media, an operator is able to aggregate and distribute ready-to-go global digital services and content such as digital music, mobile games, video, open APIs, traffic monetization, B2B cloud and M2M from best-of-breed partners across various domains.

This ecosystem enables operators to create and offer digital service malls and storefronts, digital service templates and branded digital marketplaces to support a variety of B2B and B2C services, applications and business models at both a local and global level. Furthermore, this ecosystem bridges the requirements of digital content providers and e-commerce merchants with the telecom operators' own assets (such as authentication and billing channels) to provide more efficient and safe transactions for third-party partners.

With digital resources aggregated into a single place and strategically located hosting centers, partners can integrate new ideas and technologies simply and quickly -- allowing operators to rapidly facilitate the launch of more compelling and diversified digital products. This results in increased revenues, increased customer loyalty and service experience. Other key benefits of this open digital services ecosystem include reduced service time to market including reduced implementation and integration costs resulting in a lower total cost of ownership.

Furthermore, when combined with big data analytics, the digital SDP can become a key competitive advantage for digital service providers -- providing multi-dimensional insight that positively impacts the business model, decision-making process and user experience, allowing for smarter business planning and innovation.

By embracing a more open digital value chain, operators are able to monetize their own network and user assets, while creating more value in a vastly expanded market landscape.

— Teresa Mastrangelo, Senior Analyst, Heavy Reading

This blog is sponsored by Huawei.

Read more about:


About the Author(s)

Teresa Mastrangelo

Senior Analyst, Heavy Reading

Teresa Mastrangelo, a 28-year veteran of the telecommunications industry, recently joined Heavy Reading as a Senior Analyst.  She was previously the founder of Broadbandtrends – an independent analyst firm.  She is regarded as one of the leading analysts covering network transformation, fixed and mobile broadband infrastructure and services, Smart Services as well as policy and customer experience management of these services. Prior to Broadbandtrends, Teresa held senior level product marketing and product management positions with, Cisco Systems, Advanced Fibre Communications (now part of Tellabs) and NEC America and started her career as a Telecommunication Engineer with Appalachian Power Company. Teresa was awarded her BS in Electrical Engineering from Virginia Polytechnic Institute in 1987.  Post graduate work includes The Management Institute at Roanoke College as well as executive programs at Penn State University.

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like