Sponsored By

Amazon's Bezos: 3 Keys to Business SuccessAmazon's Bezos: 3 Keys to Business Success

Bezos advises companies on how to preserve 'Day 1' culture into maturity.

Mitch Wagner

April 14, 2017

3 Min Read
Amazon's Bezos: 3 Keys to Business Success

When Amazon's boss and founder Jeff Bezos shares advice on business success, it's worth listening. The second-wealthiest man in the world turned the retail industry on its ear with Amazon, and did it again a few years later with the cloud.

Bezos shares his advice in an annual letter to shareholders. This year's missive dropped this week, and it contains great advice.

Preserve startup culture
Bezos draws a distinction between "Day 1" companies and "Day 2" companies. He doesn't explain those terms, but from the context it's clear.

Day 1 companies are startups and companies like Amazon.com Inc. (Nasdaq: AMZN) that preserve startup culture into maturity.

Day 2 companies are complacent incumbents that keep doing the same thing the same way over and over.

Figure 1: Photo by Matthew Paul Argall (Own work) [CC BY-SA 3.0], via Wikimedia Commons Photo by Matthew Paul Argall (Own work) [CC BY-SA 3.0], via Wikimedia Commons

Day 1 companies succeed. Day 2 companies are headed for failure (though it may take years to get there), Bezos says.

Bezos believes in this philosophy so strongly that he named the building he works at "Day 1."

Focus on the customer
Bezos calls it "True Customer Obsession." As Bezos points out, some businesses focus on competitors, products, technology, business model or other factors. But "obsessive customer focus" is best, Bezos says.

That's because "customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great," Bezos says. Customer obsession pays off because "your desire to delight customers will drive you to invent on their behalf."

Focus on results, not proxies
"As companies get larger and more complex, there's a tendency to manage to proxies," Bezos says. "This comes in many shapes and sizes, and it's dangerous, subtle, and very Day 2."

Processes are one kind of proxy, Bezos says.

"Good process serves you so you can serve customers," Bezos says. "But if you're not watchful, the process can become the thing... You stop looking at outcomes and just make sure you're doing the process right." He adds, "It's always worth asking, do we own the process or does the process own us?"

Bezos doesn't say this, but United Airlines is learning this lesson the hard way now. The airline followed its own procedure in trying to bump passenger David Dao from a flight. The result is an ongoing disaster.

United Chief Executive Oscar Munoz has apologized several times, but his first reaction was to defend the airline and its employees. And why not? They followed the process.

What are the hottest jobs in the cloud? Get our special report to find out: 
Cloud Skills: What’s Hot?

Process is one kind of proxy, Bezos says. Market research and customer surveys are other proxies. These are tools, not results.

There's more to Bezos's letter. He advises companies to embrace emerging trends, make decisions fast, embrace disagreements and more.

What role can technology -- specifically the cloud -- play in all this? How can technology help companies preserve the Day 1 culture that Bezos describes? Leave a message and let us know.

Related posts:

— Mitch Wagner Follow me on Twitter Visit my LinkedIn profile Visit my blog Friend me on Facebook Editor, Enterprise Cloud News

About the Author(s)

Mitch Wagner

Executive Editor, Light Reading

San Diego-based Mitch Wagner is many things. As well as being "our guy" on the West Coast (of the US, not Scotland, or anywhere else with indifferent meteorological conditions), he's a husband (to his wife), dissatisfied Democrat, American (so he could be President some day), nonobservant Jew, and science fiction fan. Not necessarily in that order.

He's also one half of a special duo, along with Minnie, who is the co-habitor of the West Coast Bureau and Light Reading's primary chewer of sticks, though she is not the only one on the team who regularly munches on bark.

Wagner, whose previous positions include Editor-in-Chief at Internet Evolution and Executive Editor at InformationWeek, will be responsible for tracking and reporting on developments in Silicon Valley and other US West Coast hotspots of communications technology innovation.

Beats: Software-defined networking (SDN), network functions virtualization (NFV), IP networking, and colored foods (such as 'green rice').

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like