Sprint deploys Amdocs customer management solution to enhance its customer experience and streamline call center operations

May 14, 2012

1 Min Read

ST. LOUIS -- Amdocs (DOX), the leading provider of customer experience systems and services, today announced that Sprint, one of North America's leading wireless service providers, is deploying Amdocs' Smart Agent Desktop in order to enhance its customers' experience while giving its customer service representatives (CSRs) a more intuitive, time-saving customer management solution. Sprint is deploying Amdocs Smart Agent Desktop, one component of Amdocs' CES (Customer Experience Systems) product portfolio, to thousands of its CSRs in contact centers worldwide in a phased rollout. Smart Agent Desktop is already providing substantial improvements in front-line productivity metrics, including a reduction in the average time it takes a CSR to handle a call.

For Sprint's customers, the new system, along with other improvements, brings with it the expectation of quicker responses, more accurate transactions and fewer repeat calls because Sprint's customer care agents are able to resolve more issues on the first contact.

Amdocs Ltd. (NYSE: DOX)

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