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Convergys Wins Contract

Convergys has signed a 5-year professional services outsourcing contract with VIBO Telecom

August 29, 2006

1 Min Read

CINCINNATI -- Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today it has signed a 5-year professional services outsourcing contract with VIBO Telecom, Taiwan's leading 3G mobile operator, to manage VIBO's back office operations.

Under this new contract, Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys(TM) rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. Infinys is the leading convergent BSS (Business Support System) software for enabling fast rollout of convergent bundles and new IP-based and Convergent Pre-/Post-pay services.

"We selected Convergys because of its operational expertise in managing and operating complex customer care and billing environments to achieve optimal performance," said David Wang, VIBO's CEO.

"By taking advantage of our expertise in developing and operating BSS and CRM systems, VIBO is able to focus its resources and energy on introducing new services quickly and cost effectively to expedite its growth and retain customers in a very competitive market," said Jean-Herve Jenn, Convergys President, International.

Convergys Corp. (NYSE: CVG)

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