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Amdocs converged billing and customer management solution improves customer experience
February 26, 2013
ST. LOUIS -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that P&T LUXGSM, the largest service provider in Luxembourg, has deployed Amdocs CES software as part of its business support systems (BSS) modernization project. The modernization project follows the merger between the state-owned P&T Luxembourg’s telecom sales entity and its mobile subsidiary LUXGSM S.A. to provide one converged billing and customer management solution.The roll-out of the solution has been planned in phases, with the first phase ‒ consumer and business mobile telephony services ‒ already in production. Other phases will include the ability to address wireline customers and add more converged services for customers.“As part of the merger, one of the priorities was to determine a strategy for a combined customer management, charging and billing system to retain our market-leading position through the quick delivery of new and innovative offerings to our customers,” said Marc Rosenfeld, P&T LUXGSM’s CEO. “The Amdocs solution has already begun to help us to improve the customer experience, aiding in customer retention and our ability to attract new customers. Amdocs is helping us modernize and drive efficiencies.”Amdocs Ltd.
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