Company says unified, cloud-powered 'engagement hub' takes advantage of holistic customer and uses AI and machine learning techniques.

October 19, 2021

1 Min Read

DENVER – CSG (NASDAQ: CSGS) is transforming the way companies engage with customers by arming today's leading brands with future-ready, innovative solutions that drive extraordinary customer experiences and inspire loyalty. Today the company launched CSG Xponent, a unified, cloud engagement hub that takes uninspired customer engagements and turns them into extraordinary customer experiences.

By bringing together holistic customer data, industry-leading customer journey orchestration and analytics, proven omni-channel communications and an unmatched passion for customer experience excellence, Xponent enables leading brands to impact the entire customer lifecycle from awareness to purchase and long-term retention. With CSG Xponent, companies deliver personalized, predictive and proactive customer connections that drive better business outcomes, quicker time to value and lower risk.

Winning through the creation of the absolute best customer experience (CX) is the optimal way to stand out in today's highly commoditized world. Business leaders recognize the power of customer experience, journey mapping and customer data, but most struggle to bring it all together and take meaningful action. CSG Xponent delivers a differentiated experience that overcomes data silos and the complexity of disconnected assets with an end-to-end platform that taps into real-time customer interactions across all points in the customer lifecycle. The capabilities within the Xponent platform provide advanced CX analytics that uncover insights, which can be turned into actions that make a meaningful difference at every customer touchpoint.

Read the full announcement here.


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