Sandvine helps Telenet trim truck rolls

Companies claim 8% truck roll reduction and other benefits in project that addresses issues affecting customer experience. #pressrelease

April 20, 2023

1 Min Read

WATERLOO, Ontario – Telenet, one of the pioneers of fixed mobile convergence and cloud-native 5G services, and Sandvine, the App QoE Company, have embarked on an 18-month Customer Quality of Experience journey to rapidly detect, predict, and address issues affecting customer experience.

By combining Sandvine's Application Analytics and QoE metrics with Telenet's rich socio-demographic data, the Belgium operator has been able to build objective service quality scores for every end-device, as well as subjective connectivity-experience-scores for every customer.

Some of the first-year results of the QoE project, even before fully implemented, were impressive, including:

  • 8% truck roll reduction

  • Significant reduction in inbound calls

  • Churn reduction

  • Better utilization of hardware

  • Improvement in call-outs associated with self-service modem delivery

  • Fewer in-home repairs

These benefits will pave the way to the future, which will include intent-based congestion management and automation for self-adjusting, automated solutions that further improve performance and customer experience.

Read the full press release here.


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