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Comcast Service Down – Just Start the Weekend Now

Mitch Wagner

Comcast customers are suffering through an outage hitting business and residential Internet, video and voice, the company said Friday. The cause is a fiber cut that Comcast believes affects other providers as well.

"We identified two separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential Internet, video and voice customers. We again apologize to anyone who was impacted," the company said in an emailed statement.

Downdetector.com reported outages in the Comcast Xfinity service beginning at 12:36 p.m. ET Friday, with reports coming from Seattle, San Francisco, Chicago, Philadelphia, New York and more. More than 11,000 reports of outages were lodged in the first four hours.

Downdetector live outage map, about 4:35 p.m. ET Friday.
Downdetector live outage map, about 4:35 p.m. ET Friday.

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We're bring you more information as it comes in. Meanwhile, Twitter had some things to say:

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Joe Stanganelli
Joe Stanganelli
7/3/2018 | 6:32:00 AM
Have we learned nothing from AWS outages of years past? Redundancy, redundancy, redundancy!

Even if this is a major backbone fiber, chances are, if one severed fiber could completely take down major parts of your network, you need more redundancy.

Granted, this all goes down to risk assessment and risk management, but in these days of demands for ubiquitous perpetual interconnectivity, those risks have risen to be quite high indeed.
6/30/2018 | 4:14:56 PM
Re: Really?
Let's hope it doesn't come to that. I can imagine the publicity helps put pressure on to move a lot faster. Maybe the phones are on a timer to automatically forward to the 'we're closed' message.
6/30/2018 | 3:34:40 AM
Re: Really?
When Monday comes around, they will start troubleshooting.
6/29/2018 | 11:23:16 PM
Re: Really?
I want to know if the two cuts really were unrelated. This has sinister movie villan written all over it ;)

Mobile data usage and Starbucks visits should spike this weekend.
6/29/2018 | 6:47:17 PM
Two fiber cuts = a widespread outage? Really?

I'd dearly like to see the post-mortem report on that one.
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