ServiceNow enhances Now Platform Tokyo release to boost tech investment ROI

Telecom Network Inventory (TNI) helps communications service providers (CSPs) plan and manage networks with service delivery, care, and assurance in mind, all on one platform. When combined with the full power of ServiceNow’s Telecom product portfolio, workflows can be automated throughout the service lifecycle—across customers, operations, and partner ecosystem—to optimize investments, drive operational efficiency, and fuel growth.

Legal Investigations creates an efficient and secure method for enterprise legal teams to manage sensitive internal complaints fast on a single platform. The Legal Investigations app digitizes actions including the submissions, interview, evidence collection, and status and reporting processes.

Supplier Lifecycle Management (SLM) empowers organizations to transform traditionally high‑effort supplier engagements that live in email and spreadsheets into modern, digital experiences, enabling teams to reduce operating costs and refocus talent on building a more resilient, diverse, and high‑quality supply base. With SLM, suppliers leverage self‑service experiences to get help, deflecting common inquiries into the respective teams.

Enterprise Asset Management (EAM) automates the full lifecycle of physical business assets from planning to retirement for industries such as healthcare, financial services, retail, manufacturing, and public sector. The solution helps reduce costs, mitigate risks, and improve strategic planning with visibility into the entire enterprise asset estate. Additionally, it optimizes inventory levels for the business and operates stockrooms efficiently to better leverage existing assets and maximize asset life.

Environmental, Social, and Governance (ESG) Management has been enhanced to allow companies to establish and document ESG goals and KPIs, track performance, collect and validate audit‑ready data, and create disclosures that align with major ESG reporting frameworks, in a single end‑to‑end solution. Key capabilities include carbon accounting to calculate greenhouse gas (GHG) emissions, and an innovative user experience that helps companies efficiently meet increasing requests for ESG data.