AUSTIN, Texas -- Alepo, a leading provider of network and IT software solutions for global communications service providers, announced today that its longstanding customer Orange Mali has recently upgraded to Alepo’s High Performance AAA Infrastructure in order to support its growing WiMAX business in Mali.
A major reason cited for the upgrade was the desire to have a solution that ensures zero downtime and no service interruption for Orange Mali's subscribers. Alepo’s AAA solution has helped Orange Mali in the creation and delivery of innovative, differentiated services that heighten the customer experience.
With Alepo’s High Performance AAA Infrastructure, Orange Mali is able to bring broadband services and revenue opportunities to market faster without adding network complexity. The platform offers multi-access network support that has helped Orange Mali reduce OPEX and total cost of ownership (TCO).
For this project, Alepo also deployed its CRM platform, Service Enabler, which is integrated with Orange Mali’s in-house CRM. With features like customer audit trail and customer logs as part of a complete 360°customer view, Orange Mali can deliver a sophisticated customer care service in Mali.
Alepo