Verizon Billing System Outage Hits Parts of US

Verizon says its billing system is down in parts of the Northeast, Midwest, and South and it is working on a fix.

Dan Jones, Mobile Editor

June 27, 2014

1 Min Read
Verizon Billing System Outage Hits Parts of US

It has not been a good week for Verizon.

Verizon Communications Inc. (NYSE: VZ) lost its contract with the German government because of spying concerns. Now Verizon Wireless is suffering a major outage of its billing system in parts of the US. (See Verizon's German Deal Could Be Just the First to Fall.)

Furious customers are taking to Twitter to complain about the billing system outage that appears to have been ongoing for a couple of days.

A Light Reading employee in New York, for example, has been trying to resolve billing issues since Wednesday and has been told on multiple calls that the systems are down. [Full disclosure: The employee is not part of the editorial team.]

"We are unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern, and some southern states," Verizon said in a statement. "We are working on a fix."

A spokeswoman for the operator tells Light Reading that Verizon doesn't yet have a time frame for when the system will be back up. She suggests that users follow the "@VZWnews" Twitter account, as Verizon will be posting updates on the situation there.

— Dan Jones, Mobile Editor, Light Reading

About the Author(s)

Dan Jones

Mobile Editor

Dan is to hats what Will.I.Am is to ridiculous eyewear. Fedora, trilby, tam-o-shanter -- all have graced the Jones pate during his career as the go-to purveyor of mobile essentials.

But hey, Dan is so much more than 4G maps and state-of-the-art headgear. Before joining the Light Reading team in 2002 he was an award-winning cult hit on Broadway (with four 'Toni' awards, two 'Emma' gongs and a 'Brian' to his name) with his one-man show, "Dan Sings the Show Tunes."

His perfectly crafted blogs, falling under the "Jonestown" banner, have been compared to the works of Chekhov. But only by Dan.

He lives in Brooklyn with cats.

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