Adtran Intros Mosaic Subscriber Experience SuiteAdtran Intros Mosaic Subscriber Experience Suite

New software editions intended to help service providers predict customer needs, simplify service delivery and grow business.

April 12, 2018

1 Min Read

HUNTSVILLE, Ala. -- Adtran, a provider of next-generation open networking solutions, today announced a significant expansion to its Mosaic Subscriber Experience Suite adding two new applications that give service providers network and subscriber intelligence, as well as remote in-home device management.

These powerful software applications support a user-driven service model to enable a simple, intuitive experience with better in-home network visibility and performance.

Mosaic Subscriber Insight personalizes the subscriber experience through a network intelligence tool that improves business operations, drives new service adoption and increases customer loyalty.

Mosaic Device Manager streamlines the subscriber experience through a device management tool that empowers service providers to monitor and maintain in-home customer devices and Wi-Fi networks remotely.

"Our enhanced Mosaic portfolio enables service providers to meet the ever-increasing expectations of the ultra-connected customer, who expects a seamless experience whether at home, work or on vacation," Adtran Subscriber Solutions & Experience Portfolio Management Director Jeremy Harris said. "These innovations help provide analytics, lower costs, gain visibility to subscriber behavior and build customer loyalty—everything needed to thrive in a competitive marketplace."

These two Mosaic software applications join the previously announced Mosaic Activate, which orchestrates one-click broadband service activation increasing revenue velocity, improving customer satisfaction and lowering the cost of subscriber adds.

All three components operate in an open architecture that supports Adtran and third-party devices across both SD-Access and traditional broadband. These game-changing enhancements to the award-winning Mosaic Cloud Platform reinforce Adtran’s position as the industry’s leader in SD-Access.

Adtran Inc. (Nasdaq: ADTN)

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