Service Convergence Success Strategies

A key consideration is how to deliver a holistic seamless and converged services model across mobile and fixed networks. While the benefits are clear, implementation represents a complex undertaking,

In order to understand the implications for cable service providers and internet service providers (ISPs), Heavy Reading recently partnered with CSG Systems International (CSG) to survey North America-based cable and ISPs to gain a granular view of convergence-driven service delivery impacts and response strategies.

This webinar presents the key findings and analysis from this research with a focus on the following areas:

Speaker:

Jim Hodges, Research Director, Heavy Reading

Jim leads research on the security impact of the virtualized cloud, in the fixed and mobile core and at the enterprise edge. Jim focuses on the impacts of cloud-based technologies such as 5G from a cyberthreat detection perspective, as well as the business opportunities associated with delivering security capabilities via a managed services model.

Jim previously worked at Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network standards.

He gained additional technical experience at Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation, and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.

Haifa El Ashkar, Executive Director, Corporate Strategy, CSG
Haifa El Ashkar is Executive Director, Corporate Strategy at CSG, responsible for the global strategy and vision for CSG’s revenue management and digital monetization platform. With 20+ years of experience in the international telecommunications market, she seamlessly pairs new market trends with emerging technologies to help communications service providers (CSPs) capitalize on growth opportunities. Haifa is a trusted partner to many CSG customers through her unmatched understanding of market challenges and how today's technologies and cloud platforms can help CSPs thrive.

Before CSG, Haifa held leadership roles at global technology and telecommunication companies, including IBM, Intec and Myriad. She holds a bachelor's degree in computer science, mathematics and science from the University of New South Wales.