CSP Digital Transformation: Making Headway or Facing Headwinds?CSP Digital Transformation: Making Headway or Facing Headwinds?
We’re checking in with the CSPs and investigating what’s going well, and what’s going not so well, as they pursue large scale digital transformation. We will present data from a Heavy Reading survey, conducted earlier this fall and sponsored by ServiceNow, of 83 global communication service providers about their digital transformation journey. We’ll be taking a look at their adoption status and their goals and drivers for digital transformation. Rollout strategies and challenges along the way will also be explored along with how CSPs are building their digital transformation ecosystem. In addition – we will examine how evolving tools and technologies such as low code/no code, Generative AI, the open ecosystem and 5G Stand Alone are impacting the Digital Transformation journey today and moving forward.
November 29, 2023
Date: Nov 29, 2023
Duration: 1 Hr
Please join us as we address questions such as:
What is the status of the CSP digital transformation journey?
Where will Digital transformation reduce costs for the CSPs (if anywhere)?
What technical challenges loom the largest as CSPs pursue this transformation?
What skill sets are CSPs building to support digital transformation?
Global AVP Telecommunications & Media,ServiceNow
Chris has more than 25 years of Telecommunications Media & Technology Industry experience gained from working in, and supporting, many global TMT organisations around the globe. In ServiceNow he leads our Telecommunications & Media Industries globally – working alongside our telecommunications and media customers and strategic Partners to maximise the value customers derive from our TMT product and solution portfolio.
Prior to joining ServiceNow, Chris held senior roles in both Vodafone UK B2B and Vodafone Business Group where he was responsible for Service Management of the Multi-National Corporate customer base, and latterly Digital Transformation of the Care and Assurance domain; driving customer satisfaction and efficiency. Prior to Vodafone, Chris was the Global Director for Consulting & Systems Integration in Nokia Siemens Networks, working closely with Communications Providers around the world on Network and Service transformations. Chris started his career in Accenture where he focused on large scale OSS/BSS transformations in the CHT industry group.
Chris has the unique experience of being a ServiceNow customer, leading a large-scale successful transformation using the NOW platform.
Chris has a Bachelor of Science degree in Electronic Engineering & Physics from Loughborough University in the UK.
Principal Analyst – Cloud Infrastructure & Edge Computing
Jennifer Pigg Clark is Principal Analyst with Heavy Reading covering Cloud Infrastructure and Edge Computing. Clark provides actionable insight into service provider evolution, examining the challenges and opportunities facing network operators as they move towards 5G and IoT with an increasingly virtualized and cloud native infrastructure. Clark examines the solutions and technology reshaping the telco data center, technologies such as Edge Computing, Open Source, OpenStack, container networking, Network Orchestration, Software Defined Networks (SDN), Network Functions Virtualization (NFV), and SD-WAN. Clark started her industry research career with the Yankee Group, which was acquired by 451 Research in 2013. She held the role of Sr. Vice President at Yankee Group. Prior to joining Yankee Group, Clark was Manager of Network Planning and Strategy for Wang Laboratories' corporate data network. She began her career at Wang with responsibility for the domestic and international roll-out of Wang's packet network, connecting more than 250 locations in 14 countries. Before joining Wang, she was a member of the IT research and development division of Commercial Union Insurance Companies. Clark is a highly regarded speaker at industry seminars and conferences and is frequently cited by the commercial and trade press. She has been a guest lecturer at the MIT Sloan School of Management and is a member of the IEEE. She holds a B.A. degree from Mount Holyoke College.
About the Author(s)
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