Telmex Uses Fine Point OSS

NEW YORK -- Fine Point Technologies, a leader in broadband subscriber management and support automation solutions today announced that TELMEX (NYSE: TMX - News) selected Fine Point Technologies' support automation and OSS service management software to reduce customer support for Prodigy high-speed data subscribers. This will enable TELMEX/Prodigy to keep pace with the growing demand for their ADSL service by empowering subscribers to resolve many of their own issues, thereby improving their experience when a problem arises.

"By working with Fine Point Technologies we are better able to help TELMEX meet the demands for broadband service by providing a highly differentiated and consistently positive subscriber experience," said Guillermo Feder, Director of Soft Express, Fine Point Technologies' Reseller for Mexico and Latin America. "By delivering support automation software TELMEX will be able to automate support processes that are critical to supporting their continued growth."

Fine Point Technologies' support automation solutions enable subscribers to "self-repair" their broadband connection and minimize call resolution time by providing automating problem resolution. Should a subscriber be unable to resolve an issue on their own, the help desk representative can quickly resolve the problem through use of remote diagnostic tools.

"TELMEX is one of the leading digital service providers using our solutions to build intelligent support automation into their broadband service," said John O'Keefe, CEO of Fine Point Technologies. "By focusing on subscriber experience, TELMEX is building a foundation of subscriber loyalty that will play a critical role the deployment of triple-play services."

Fine Point Technologies Inc.