NetCracker Adds to Its OSS

Reduce the impact of service outages by being able to show events and their associations with network topologies for easier problem management,

Provide a higher level of QoS by evaluating trends from trouble ticket statistics, and QoS statistics,

Keep subscribers satisfied by evaluating existing resources, network performance and customer data, and

Reduce the cost of customer support with fewer customer complaints and proactive support activities.
"CIA is a key aspect of the total NetCracker OSS solution. Allowing carriers to see and evaluate what is happening network wide in real-time helps spot potential bottlenecks and predict problems," said Andrew Feinberg, president and CEO of NetCracker. "The new CIA Module is the latest of our real-world innovations for service providers. It helps them function in a more customer-centric way supporting both legacy and new IP-based technologies. NetCracker's world-class development and solutions delivery organizations liberate our customers from tedious customer management details to an automated solution that streamlines functions and offers real-time data improving customer service."

Additionally, NetCracker's CIA module interoperates with third party OSS, BSS, and CRM solutions to maximize the flow of necessary data throughout the enterprise. This unified view eliminates the guesswork of managing the customer experience, planning for network upgrades, and correlating network events to service interruptions to best plan for the next course of action. The new Customer Impact Analysis Module bridges the gap between managing the network and managing the customer experience.

NetCracker Technology Corp.