Service Provider Cloud

Google's Greene Swipes Amazon Over Outage

SAN FRANCISCO -- Google Cloud Next '17 -- Enterprises moving to the cloud need reliability, which Google can deliver, said Google's cloud boss Diane Greene, at a keynote kicking off the company's annual customer and partner conference.

"Because of the interest in reliability recently, I'll say a few words," said Greene, senior vice president for Google Cloud Platform. Google (Nasdaq: GOOG) search runs at five nines of reliability, and Google Cloud Platform can deliver that same reliability to enterprise customers, she said. "That's how we designed our cloud, and we're making it easier for customers to design and deploy that kind of reliability."

Greene didn't mention Amazon Web Services Inc. (AWS) but it was clear that's who she was referring to. Amazon Web Services Inc. 's Simple Storage Service (S3) was down for almost half a day February 28, after a typographical error re-configuring a small number of servers took down a much larger number than intended. The outage affected Netflix, Airbnb, Slack, Snapchat, as well as Light Reading. (See Amazon Web Services Outage Caused by Typo and AWS S3 Goes Down, Internet Snow Day Declared)

We reached out to AWS for a response, but they didn't comment.

Google was recently recognized for the highest degree of availability for any cloud in 2016, Greene said -- although she did not say who gave the company that recognition. Later, Google said the recognition came from CloudHarmony, a Gartner company. Light Reading was unable to independently verify the information.

However, according to a report (paid subscription required) on The Information, AWS uptime is actually better than Google's, despite last week's outages. AWS has had 448 minutes of downtime since the start of 2015, compared with 506 for Google and 1,652 for Microsoft.

— Mitch Wagner, Follow me on TwitterVisit my LinkedIn profile, Editor, Light Reading Enterprise Cloud

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Ariella 3/16/2017 | 11:53:52 AM
Re: AT&T 911 Outage @Alison That is aa terrible outcome for technology glitches!
alison diana 3/16/2017 | 9:35:59 AM
Re: AT&T 911 Outage Today there was news about another 911 outage (I realize this is off-topic) related to T-Mobile phones that 'ghost-dial' 911 call centers, flooding them with hang-up calls that, by law, emergency operators must then call back. A family in, I think Detroit, claims their sitter's inability to reach 911 caused the death of their six-month-old - tragic. Of course, T-Mobile is working with officials to figure out why and how this is happening. 

While this isn't related to cloud outages, it's another demonstration of the need for redundancies in systems, as well as checks, tests and automation.
Ariella 3/15/2017 | 9:09:39 PM
Re: AT&T 911 Outage @Alison I think I heard about that. There definitely was something on the radio news about problems with AT&T phones reaching 911. I didn't realize it extended to your area. For some reason, the way cell phones and even VOIP phones work, it's not as straightforward to connect to 911 as it is with traditional phones.
Mitch Wagner 3/15/2017 | 8:57:53 PM
Re: Dangerous Game AlisonD - On the other hand, Macs still don't seem to be susceptible to viruses and other such shenanigans. 

But the most serious exploits target users and servers nowadays. 
Mitch Wagner 3/15/2017 | 8:56:35 PM
Re: AWS Yes, if it only affected a small number of organizations then it would have escaped wider notice. 
alison diana 3/15/2017 | 10:46:09 AM
AT&T 911 Outage Recently, an AT&T 911 outage hit several states including my region in Florida. Now local representatives, including Orlando Mayor Teresa Jacobs, is seeking legislative reprisals or controls to ensure this does not reoccur. They're meeting with the FCC today, I believe. If I was a cloud service provider I'd carefully watch what happens here, since it could lead to more legislation and regulation, affecting not only critical communications like 911 but also 'regular business services,' more typically covered today under SLAs.
kq4ym 3/15/2017 | 10:10:13 AM
Re: Dangerous Game Google stepped up to perhaps placing a dig at Amazon when saying "Google was recently recognized for the highest degree of availability for any cloud," but interestingly, it's not all that clear just how true that was according to other reports." Kind of reminds me of some of the political talk going on in recent months. But nonetheless Amazon had the embarassing outage which certainly wasn't a shining day for them recently. 
Ariella 3/14/2017 | 11:06:45 AM
Re: AWS Thanks @Mitch. It's great to be here. I only heard about an organization whose site was down this past week, and they said it was because AWS had gone down. They might have been one of the ones affected by the somewhat regular little blips tracked on the site here: http://downdetector.com/status/aws-amazon-web-services/news/114628-problems-at-amazon-web-services
alison diana 3/14/2017 | 11:05:28 AM
Re: Dangerous Game Thanks for the welcome and congrats on a great publication and community. I'm going to date myself here and recall when Macs boasted near-invulnerability to hacks, viruses, etc., not because the OS was particularly stronger than DOS or Windows, but because nobody cared to spend time trying to break them. Once the installed base grew, obviously that scenario changed. Same applies - with much bigger stakes - to cloud SPs.
Mitch Wagner 3/14/2017 | 11:00:05 AM
Re: Dangerous Game Yeah, it's like painting a big "kick me" sign on their backs. 

P.S. Welcome to Enterprise Cloud News!
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