SANTA CLARA, Calif. -- Open Networking Summit -- Target sees open source as essential to its digital business transformation, allowing the retail chain to control its own destiny.
Target Corp. is using digital, mobile and other technologies to improve the "guest experience " in its 1,806 US stores, says Lakshmi Sharma, Target vice president of cloud and computing, at a keynote here. Target wants to deliver the same "on-demand, anytime, anywhere" shopping experience on mobile in-store, or on the web. "No matter where you are, giving you the same experience, same quality," she said. The company is looking to provide in-store pickups for items ordered online, delivered within the hour.
Those goals require greater integration of the supply chain using software and other technology. "All of that is technology. Supply chain, software, and technology -- they all get mashed together," Sharma said.
As part of its digital transformation, Target reorganized its IT team, going from 70% offshore and the rest in-house, to the reverse -- 70% in-house and the remainder offshore. The IT department refined its focus, narrowing from 800 projects to 100. It built a culture of DevOps, Agile and "ruthless prioritization," she said.
In the future, Target is looking to focus on data to enhance the guest experience and optimize resources, Sharma said
Cloud and compute is an integral part of the strategy, using APIs to drive efficiency, with compute located in data centers, stores, distribution centers and the hybrid cloud.
The company is looking to simplify its environment, aggressively consolidating and removing legacy apps, standardizing compute, storage and networking, and using open source and reusing software, Sharma said.
Building software in-house and using open source has been essential to moving faster, Sharma said. "It wouldn't have been faster if we hadn't built these things on our own and had the support of the open source platform that we have," she said
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Open source adoption leads to "tighter control on product delivery," she said.
Open source isn't just about cost, Sharma said. "You can't transform your business to do what nobody else has done if you don't control the software you use. When you use open source software, particularly if you're already contributing to it, the answer moves from 'You can't do that' to 'it will take about this much time -- how should we prioritize that?'"
Target looks to transform as the company faces business difficulties. The company told financial analysts in late February that it will rely more on low prices to compete with rivals like Wal-Mart and Amazon -- both of which have made heavy cloud investments -- and lowered its sales and profit estimates. (See How Walmart Builds Open Source Culture and AWS Tops in Public Cloud, but Azure Is Catching Up.)
— Mitch Wagner Editor, Enterprise Cloud News